Introduction to Personal Injury Claims

One half-day

14 May 2025, 09:30-12:30 (UK)

The aim of this half day workshop is to provide an overview of personal injury claims, including investigating and valuing claims, the litigation process and discussion of current issues.  It will be relevant to those seeking to develop their knowledge of liability and motor claims.

Public course booking form

Members: £119pp
Non-members: £179pp

To book this workshop for yourself or up to 7 Delegates, please complete the below form:

Corporate (In-house) training

To book this workshop for your company as a corporate, in-house training session for between 8-16 Delegates, on a date that's convenient for you, please complete the below form to register your interest:

Summary

 Date: 14 May 2025

 Times: 09:30-12:30 (UK)

 Duration: Half-day

 No of attendees: 12-16

 Format: Online - Virtual delivery

 CPD: Recognised

 Trainer: Sarah Godfrey

 Price: £119 Member/£179 Non Member

Workshop Overview

This interactive half-day webinar offers a practical introduction to the handling and valuation of personal injury claims, with a particular emphasis on quantum — the financial worth of a claim.

Tailored for professionals in liability and motor claims, the session explores how personal injury claims are investigated, assessed, and negotiated. Through exercises, participants will gain the skills and confidence needed to have an understanding of how claims are evaluated and negotiated. 

The course assumes that liability is not at issue and concentrates solely on quantum.

Workshop Objectives

By the end of this half-day workshop, participants will have covered:

• Understand the end-to-end process of a personal injury claim
• Define and explain the concept of quantum, including the key heads of claim.
• Apply valuation techniques, using medical and expert evidence to assess claim value.
• Grasp the fundamentals of reserving and its role in managing claims.
• Recognise the importance of rehabilitation and its effect on outcomes.
• Develop negotiation strategies specific to quantum and settlement discussions.
• Participate confidently in claim evaluations and team discussions.

Who should attend?

Ideal for professionals working in or around liability and motor claims, particularly those seeking to improve their understanding of claim valuation. This course is especially relevant for:

• Claims handlers and adjusters (especially those new to personal injury)
• Underwriting assistants and junior underwriters
• Legal and claims support staff
• Insurance brokers
• Anyone wanting a refresher on personal injury valuation and  negotiation

Note: No legal or medical background is required, but a general understanding of insurance claims is recommended.

Corporate Solutions

We are able to offer training specifically for your company as a corporate (in-house) training session, for a set fee.

We can support your business with off-the-shelf courses for those studying our financial services units, our insurance units or those looking to develop their knowledge in a wide variety of technical and leadership areas. A full list of courses can be viewed in our 2025 Corporate Training Catalogue.

Please speak with your Relationship Manager who can explore your learning needs further or contact: business.enquiries@cii.co.uk.

Public course booking form

Corporate (In-house) training

Interested in other courses?

For enquiries about this course, please email to: business.enquiries@cii.co.uk

Please note: The price of the workshop is based on British Pound Sterling. The purchase price will be processed using the relevant international currency conversion rate at the point of sale. Contact us for further information.

CII workshops are sold on a first come first serve basis, and therefore availability may change, depending on the number of bookings received. Once a workshop becomes full, the above date will no longer be available, and new dates will be published.

We reserve the right to postpone the above workshop dates, subject to a minimum number of bookings received. Your booking will only be confirmed, once payment has been processed and you receive a booking confirmation email from the training team.

Can't attend on this date? Register your interest in other training workshops and future dates.

Please ensure you refer to our terms and conditions before booking on to any of our training workshops. By booking on to this workshop, you are agreeing to our terms and conditions and for your information to be shared with our training provider.