Introduction to Claims Handling - Training Workshop

One full-day

10 September 2025, 09:30 - 16:30 (UK)

This online interactive workshop will provide valuable background knowledge into claims handling.

Public course booking form

Members: £189pp
Non-members: £249pp

To book this workshop for yourself or up to 7 Delegates, please complete the below form:

Corporate (In-house) training

To book this workshop for your company as a corporate, in-house training session for between 8-16 Delegates, on a date that's convenient for you, please complete the below form to register your interest:

Summary

Dates: 10 September 2025

Timings: 09:30 - 16:30 (UK)

 Duration: One full-day

 No of attendees: 12-16

 Format: Online - Interactive virtual delivery

 CPD: Recognised 

Trainer: David Hole

Price: £189 Member / £249 Non-Members

Course Overview

The workshop will cover:

Claims Principles

• Insurable interest
• Is it covered/proximate cause?
• Contribution
• Practical issues
• Subrogation
• Practical issues/investigation
• Indemnity
• Salvage
• Policy limitations
• Uninsured losses
• External resources

Conditions and warranties

• Non-disclosure
• Utmost good faith
• Good faith at the time of a claim

Fraud

• Definition
• Detection

Who should attend?

The workshop has been designed for delegates with basic involvement in claims work and who wish to extend their knowledge.  If delegates have no previous claims experience, then ideally, they should have some knowledge of insurance.

Corporate Solutions

We are able to offer training specifically for your company as a corporate (in-house) training session, for a set fee.

We can support your business with off-the-shelf courses for those studying our financial services units, our insurance units or those looking to develop their knowledge in a wide variety of technical and leadership areas. A full list of courses can be viewed in our 2025 Corporate Training Catalogue.

Please speak with your Relationship Manager who can explore your learning needs further or contact: business.enquiries@cii.co.uk

Public course booking form

Corporate (In-house) training

Interested in other courses?

For enquiries about this workshop, please email to: business.enquiries@cii.co.uk

Please note: The price of the workshop is based on British Pound Sterling. The purchase price will be processed using the relevant international currency conversion rate at the point of sale. Contact us for further information.

CII workshops are sold on a first come first serve basis, and therefore availability may change, depending on the number of bookings received. Once a workshop becomes full, the above date will no longer be available, and new dates will be published.

We reserve the right to postpone the above workshop dates, subject to a minimum number of bookings received. Your booking will only be confirmed, once payment has been processed and you receive a booking confirmation email from the training team.

Can't attend on this date? Register your interest in other training workshops and future dates.

Please ensure you refer to our terms and conditions before booking on to any of our training workshops. By booking on to this workshop, you are agreeing to our terms and conditions and for your information to be shared with our training provider.