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Application and Implementation of New Technologies for Claims Management

Corporate (In-house) Training

Corporate Online Training or Face-to-face Workshop

One full-day

This course introduces the current advancements in technologies used in managing claims. The course will look at different aspects of the claim process which could be automated using technology and gives the participant an idea of how data and technology can support in reserving.

Summary

 Date: Optional

Duration Times: 09:30-16:30 (UK)

 Duration: One day

Attendees No of attendees: 12-16

Format Format: Online - Virtual delivery

CPD CPD: Recognised

 Trainer: To be confirmed

Course Overview

When writing an insurance policy, an insurer is effectively making a promise to the policyholder that, in the event where a loss event occurs that the insured is protected for under the policy, the insurer will pay out the claim.

Simply put, an insurance company collects premiums and settles claims on behalf of its policyholders.

Consequently, one of its key drivers of profitability depends on how the insurer settles its claims, the speed of its claim settlement process or how easy its claims process is.

With the ever-increasing advancements in technology,
the claim function of an insurance company has evolved.

What will I achieve by attending the workshop? 

By the end of this course delegates will have a basic understanding of:

  • Conversational interfaces and their uses cases in the claims-handling process.
  • How appropriate use of technology will speed up the assessment of damage and faster settlement of claims.
  • Risk calculation and assessment using telematics data.
  • Areas where blockchain can support claims handling and fraud detection.
  • Claims quantification using data analytics and artificial intelligence.
  • Limitations of these new technologies.

Who should attend?

  • C-level, senior management/executives
    and managers in insurance and reinsurance across all business areas.
  • Service providers to the insurance industry.
  • Brokers, agents and other  intermediaries who wish to have a better understanding of data, data analytics, AI and the insurtech landscape.
  • First-line and second-line employees of insurance companies working in  claims, underwriting, pricing and customer services.

Corporate Solutions

We are able to offer this workshop specifically for your company as a In-House / Corporate training session for a set fee.

We can support your business with off-the-shelf courses for those studying our financial services units, our insurance units or those looking to develop their knowledge in a wide variety of technical areas. A full list of courses can be viewed in our 2025 Corporate Training Catalogue.

Please speak with your Relationship Manager who can explore your learning needs further or contact: business.enquiries@cii.co.uk.

Corporate (in-house) request

Register your interest in our other courses

For enquiries about this workshop, please email to: business.enquiries@cii.co.uk

Please note: The price of the workshop is based on British Pound Sterling. The purchase price will be processed using the relevant international currency conversion rate at the point of sale. Contact us for further information.

Your booking will only be confirmed, once payment has been processed and you receive a booking confirmation email from the training team.

Register your interest in other training workshops.

Please ensure you refer to our terms and conditions before booking on to any of our training workshops. By booking on to this workshop, you are agreeing to our terms and conditions and for your information to be shared with our training provider.