W04 - Award in Customer Service in insurance - Revision Course
International Corporate Training Workshop
W04 Award in Customer Service in insurance
The Award in Customer Service in Insurance is aimed at anyone who works for an organisation in the insurance industry.
The content is applicable to independent brokers, global insurers and reinsurers and equips you with the skills and knowledge you need to work as a customer service professional in an insurance context.
Summary
Dates: Optional
Timings: 09:30-16:30 (UK)
Duration: One full day
No of attendees: 7-16
Format: Online - Virtual delivery
CPD: Designed to support your study and preparation for your CII qualification
Trainer: Your trainer is highly experienced and qualified in the subject matter, and as importantly, in how to deliver an effective and productive online interactive training session, ensuring all candidates are fully engaged and maximise the learning experience.
Workshop Objectives
By the end of the course, delegates will be able:
- Demonstrate their understanding of key areas of the exam syllabus
- Clarify areas of the syllabus where they require further guidance
- Refine their exam technique and ability to identify correct answers
- Test their knowledge and practise with exam-style questions
The content will cover key areas of the syllabus and areas likely to be tested for the exam. There will also be focus on exam style questions with clear debriefs to aid understanding.
Corporate Solutions
We are able to offer this workshop specifically for your company as a In-House / Corporate training session for a set fee.
We can support your business with off-the-shelf courses for those studying our financial services units, our insurance units or those looking to develop their knowledge in a wide variety of technical areas. A full list of courses can be viewed in our 2025 Training Catalogue.
Please speak with your Relationship Manager who can explore your learning needs further or contact: business.enquiries@cii.co.uk
Corporate (In-house) training
Interested in other courses?
Please note: The cost of this Training course does not include the associated unit enrolment, exam sitting or other revision aids. Employers / students must ensure that they enrol on to the individual unit and book the relevant exam, in addition to this training.
It is recommended that Students spend the minimum number of hours of self-directed study whilst preparing for their exam. The facilitated Training sessions are in addition to the student’s investment of their own study time.
Please ensure that you refer to our terms and conditions before booking on to any of our training courses. By booking on to this course, you are agreeing to our terms and conditions and for your information to be shared with our training provider.