Managing Difficult Conversations / Situations
3 October 2024, 09:30-12:30 (UK)
Online Training Workshop
One half-day
Difficult conversations have the potential to strengthen or weaken a business relationship and need to be handled with skill and care. Navigating challenging conversations is integral to fortifying business relationships, requiring finesse and expertise.
Members: £169
Non-members: £229
What will I get by attending the workshop?
By the end of this half-day online interactive Training workshop delegates will be able to understand:
- Why are some situations/conversations difficult
- Understanding the root cause of conflict and challenging behaviour
- Reading and using body language accurately
- Separating the person from the problem
- Avoiding taking things personally, remaining calm/composed, in control and professional
- DESC technique
Who should attend?
This workshop will aim to help you become more confident in managing challenging conversations.
This course is designed to equip participants with the essential skills to adeptly manage complex dialogues, ensuring that business relationships remain robust, trust endures, and respect is earned.
The live webinar will be highly interactive with delegate participation and engagement throughout.
Overview
- Describe why some conversations and situations are difficult
- Demonstrate and understand why some people behave the way they do
- Effectively deal with conversations without being emotional
- Demonstrate the use of the DESC technique for a win-win outcome
Method of delivery
The Training workshops will be delivered online, over one half-day, via Zoom, on the 3 October 2024, 09:30-12:30 (UK).
Delegates must ensure they can access the online workshop through Zoom.
Trainer
Sarah Godfrey
Certificate
At the end of this workshop, you will receive a certificate of attendance from the Chartered Insurance Institute.
Price
- Members: £169
- Non-members: £229
How to book
To register for this workshop, please complete the below form:
For enquiries about this course, please email to: business.enquiries@cii.co.uk
Please note: courses are sold on a first come first serve basis, and therefore availability may change, depending on the number of bookings received. Once a course becomes full, the above date will no longer be available, and new dates will be published.
We reserve the right to postpone the above course dates, subject to a minimum number of course bookings received. Your booking will only be confirmed, once payment has been processed and you receive a booking confirmation email from the training team.
Can't attend on this date? Register your interest in other training courses and future dates.
Please ensure you refer to our terms and conditions before booking on to any of our training courses. By booking on to this course, you are agreeing to our terms and conditions and for your information to be shared with our training provider.