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Quality Management & Continuous Improvement
Corporate (In-house) Training
Corporate Online Training or Face-to-face Workshop
Quality Management & Continuous Improvement
One full-day / two half-days
Effective quality management is critical to meeting stakeholder needs and expectations, developing trust and reputation. It impacts on profitability, processes and procedures and the achievement of strategic objectives. Quality is not something that occurs by chance. It is reliant on strategic and operational planning and the commitment and drive by professional managers, leaders, teams and individuals to make it a success.
Summary
Date: Optional
Times: 09:30-16:30 (UK)
Duration: One full-day
No of attendees: 12-16
Format: Online / Face-to-Face at CII or Client's office
Workshop Overview
The aim of this module:
- To enable professional managers and leaders to understand the rationale and approaches to quality management.
- Critically, the unit focuses on how quality and continuous improvement can be instilled into all aspects of working practice.
Learning outcomes
By the end of the course the delegates will be able to:
- Evaluate the scope and purpose of quality management within organisations
- Analyse organisational structures for managing quality
- Examine the influence of stakeholders in quality management
- Analyse the impact of quality management systems on an organisation’s activities
- Discuss how quality management can be developed to achieve strategic objectives in an organisational context
- Evaluate the tools and techniques used in quality management within an organisational setting
- Develop a proposal to lead quality management at an operational level
- Consider how individuals and teams can be supported to instil the principles of quality and continuous improvement into all aspects of working practice
Who should attend?
Managers, Team Leaders and all those seeking to expand their skills on the topic. Wherever you are on your career journey, developing and maintaining your personal and professional skills helps to ensure you continue to grow and thrive.
Our range of Management, Leadership and Skills courses are designed to equip you with skills to optimise your personal performance, lead your team effectively and strengthen your business.
Corporate Solutions
As part of our commitment to advancing professional standards within the sector, the CII offers a comprehensive suite of training and development solutions. These are designed to provide a structured, collaborative approach to skills enhancement, fully aligned with our internationally recognised Professional Map. We offer workshops covering exam revision, technical training and business and leadership topics.
Whether you're looking to upskill employees, support career progression, or drive business success, our bespoke training solutions can elevate and future proof the competencies required across your workforce.
A full list of courses can be viewed in our 2025 Training Catalogue.
Corporate (in-house) request
To book this workshop for your company as an in-house training session for between 7-16 Delegates, on a date that's convenient for you, please register your interest here:
Register your interest in our other courses
To register your interest for any of our other courses, or to suggest a course that is not listed, please complete the form below:
To book in-house training for your company, you must have a CII Corporate Account.
To register for this workshop or to request further information, please contact us at: business.enquiries@cii.co.uk
Please note our workshops are priced using British Pound Sterling (GBP). The final purchase cost will be processed using the relevant international currency conversion rate at the point of sale. Contact us for further information.
Your booking will only be confirmed, once you receive a booking confirmation email from the training team.
Please ensure you refer to our terms and conditions before booking on to any of our training workshops. By booking on to this workshop, you are agreeing to our terms and conditions and for your information to be shared with our training provider.
