Performance, Reward & Conduct: HR’s Role in Regulatory Compliance for Insurers

One full-day

30 October 2026, 09:30 - 16:30 (UK)

Performance management and reward systems sit at the heart of regulatory risk in insurance. Poorly designed incentives, weak conduct metrics, or inadequate oversight have repeatedly contributed to customer harm, governance failures, and enforcement action under SM&CR, the FCA/PRA Remuneration Codes, and the UK Corporate Governance Code.

Performance, Reward & Conduct

Public course booking

Members: £209pp
Non-members: £269pp

To book this workshop for yourself or up to 6 Delegates, please complete the below form:

Corporate (In-house) training

To book this workshop for your company as a corporate (in-house) training session for between 7-16 Delegates, on a date that's convenient for you, please complete the below form to register your interest:

Summary

Dates: 30 October 2026

Timings: 09:30-16:30 (UK)

 Duration: One full-day

 No of attendees: Up to 16

Format: Online - virtual delivery

CPD: Recognised

Trainer: Daryl Evans FCMI,  Assoc CIPD, Chartered Manager

 Price: £209 Members / £269 Non Members

Workshop Objectives

This workshop explores HR’s critical role in ensuring that performance, pay, and progression frameworks reinforce good conduct rather than undermine it. Using real insurance sector cases, participants examine how appraisal design, competency assessment, reward structures, and documentation practices support regulatory compliance and senior manager accountability. The programme provides practical guidance on embedding conduct, Consumer Duty, and SM&CR expectations into people systems while maintaining commercial performance. 

By the end of this workshop, participants will be able to:

• Understand Regulatory Expectations on Pay & Performance – Understand how FCA/PRA rules, SM&CR, and governance codes shape performance and reward practices in insurance.
• Identify Incentive-Driven Conduct Risk – Recognise how misaligned targets, bonuses, or progression criteria can drive poor conduct and customer harm.
• Integrate Conduct into Performance Management – Embed conduct, competence, and Consumer Duty metrics into appraisal and objective-setting frameworks.
• Strengthen Governance & Oversight – Understand HR’s role in documentation, challenge, and assurance to support senior manager accountability.
• Manage Under-Performance & Conduct Issues – Apply fair, evidence-based approaches to managing performance and behaviour in regulated roles.
• Demonstrate Reasonable Steps – Support organisations and Senior Managers in evidencing compliant people decisions during audits, reviews, and investigations.

Who should attend?

This workshop is designed for professionals with accountability, oversight, or governance responsibilities under SM&CR, including:

• HR Directors & Heads of Reward 
• Compensation & Benefits Specialists 
• HR Business Partners 
• Senior Managers (SMFs) 
• Line Managers of Certified Staff
• Compliance & Risk Professionals
• Board Remuneration Committee Members & NEDs

Corporate Solutions

As part of our commitment to advancing professional standards within the sector, the CII offers a comprehensive suite of training and development solutions. These are designed to provide a structured, collaborative approach to skills enhancement, fully aligned with our internationally recognised Professional Map.  We offer workshops covering exam revision, technical training and business and leadership topics. 

Whether you're looking to upskill employees, support career progression, or drive business success, our bespoke training solutions can elevate and future proof the competencies required across your workforce. 

Training Catalogue

A full list of courses can be viewed in our Training Catalogue.

Public course booking form

Corporate (In-house) training

Interested in other courses?

For enquiries about this course, please email to: business.enquiries@cii.co.uk

Please note: The price of the workshop is based on British Pound Sterling (GBP). The purchase price will be processed using the relevant international currency conversion rate at the point of sale. Contact us for further information.

CII workshops are sold on a first come first serve basis, and therefore availability may change, depending on the number of bookings received. Once a workshop becomes full, the above date will no longer be available, and new dates will be published.

We reserve the right to postpone the above workshop dates, subject to a minimum number of bookings received. Your booking will only be confirmed, once payment has been processed and you receive a booking confirmation email from the training team.

Can't attend on this date? Register your interest in other training workshops and future dates.

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