Notice of upcoming maintenance:Managing Difficult Conversations / Situations
31 March 2026, 09:30-12:30 (UK)
Online Training Workshop
One half-day
31 March 2026, 09:30-12:30 (UK)
Difficult conversations have the potential to strengthen or weaken a business relationship and need to be handled with skill and care.
This workshop will aim to help you become more confident in managing challenging conversations.
Public course booking
Members: £139pp
Non-members: £199pp
To book this workshop for yourself or up to 6 Delegates, please complete the below form:
Corporate (In-house) training
To book this workshop for your company as a corporate (in-house) training session for between 7-16 Delegates, on a date that's convenient for you, please complete the below form to register your interest:
Summary
Dates: 31 March 2026
Timings: 09:30-12:30 (UK)
Duration: 3-hours
No of attendees: 12-16
Format: Online - virtual delivery
CPD: Recognised
Trainer: Sarah Godfrey
Price: £139 Members / £199 Non Members
Workshop Overview
Navigating challenging conversations is integral to fortifying business relationships, requiring finesse and expertise.
This workshop will:
- Describe why some conversations and situations are difficult
- Demonstrate and understand why some people behave the way they do
- How to effectively deal with conversations without being emotional
- Demonstrate the use of the DESC technique for a win-win outcome
What will I achieve by attending the workshop?
By the end of this half-day online interactive Training workshop delegates will be able to understand:
- Why are some situations/conversations difficult
- Understanding the root cause of conflict and challenging behaviour
- Reading and using body language accurately
- Separating the person from the problem
- Avoiding taking things personally, remaining calm/composed, in control and professional
- DESC technique
Who should attend?
This workshop is designed to equip participants with the essential skills to adeptly manage complex dialogues, ensuring that business relationships remain robust, trust endures, and respect is earned.
The live webinar will be highly interactive with delegate participation and engagement throughout.
Corporate Solutions
As part of our commitment to advancing professional standards within the sector, the CII offers a comprehensive suite of training and development solutions. These are designed to provide a structured, collaborative approach to skills enhancement, fully aligned with our internationally recognised Professional Map. We offer workshops covering exam revision, technical training and business and leadership topics.
Whether you're looking to upskill employees, support career progression, or drive business success, our bespoke training solutions can elevate and future proof the competencies required across your workforce.
A full list of courses can be viewed in our 2025 Training Catalogue.
For enquiries about this course, please email to: business.enquiries@cii.co.uk
Please note: The price of the workshop is based on British Pound Sterling (GBP). The purchase price will be processed using the relevant international currency conversion rate at the point of sale. Contact us for further information.
CII workshops are sold on a first come first serve basis, and therefore availability may change, depending on the number of bookings received. Once a workshop becomes full, the above date will no longer be available, and new dates will be published.
We reserve the right to postpone the above workshop dates, subject to a minimum number of bookings received. Your booking will only be confirmed, once payment has been processed and you receive a booking confirmation email from the training team.
Can't attend on this date? Register your interest in other training workshops and future dates.
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