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Application and Implementation of New Technologies for Claims Management
Corporate (In-house) Training
Corporate Online Training or Face-to-face Workshop
One full-day
This course introduces the current advancements in technologies used in managing claims. The course will look at different aspects of the claim process which could be automated using technology and gives the participant an idea of how data and technology can support in reserving.
Summary
Date: Optional
Times: 09:30-16:30 (UK)
Duration: One day
No of attendees: 12-16
Format: Online - Virtual delivery
CPD: Recognised
Trainer: To be confirmed
Course Overview
When writing an insurance policy, an insurer is effectively making a promise to the policyholder that, in the event where a loss event occurs that the insured is protected for under the policy, the insurer will pay out the claim.
Simply put, an insurance company collects premiums and settles claims on behalf of its policyholders.
Consequently, one of its key drivers of profitability depends on how the insurer settles its claims, the speed of its claim settlement process or how easy its claims process is.
With the ever-increasing advancements in technology,
the claim function of an insurance company has evolved.
What will I achieve by attending the workshop?
By the end of this course delegates will have a basic understanding of:
- Conversational interfaces and their uses cases in the claims-handling process.
- How appropriate use of technology will speed up the assessment of damage and faster settlement of claims.
- Risk calculation and assessment using telematics data.
- Areas where blockchain can support claims handling and fraud detection.
- Claims quantification using data analytics and artificial intelligence.
- Limitations of these new technologies.
Who should attend?
- C-level, senior management/executives
and managers in insurance and reinsurance across all business areas. - Service providers to the insurance industry.
- Brokers, agents and other intermediaries who wish to have a better understanding of data, data analytics, AI and the insurtech landscape.
- First-line and second-line employees of insurance companies working in claims, underwriting, pricing and customer services.
Corporate Solutions
As part of our commitment to advancing professional standards within the sector, the CII offers a comprehensive suite of training and development solutions. These are designed to provide a structured, collaborative approach to skills enhancement, fully aligned with our internationally recognised Professional Map. We offer workshops covering exam revision, technical training and business and leadership topics.
Whether you're looking to upskill employees, support career progression, or drive business success, our bespoke training solutions can elevate and future proof the competencies required across your workforce.
A full list of courses can be viewed in our 2025 Training Catalogue.
For enquiries about this workshop, please email to: business.enquiries@cii.co.uk
Please note: The price of the workshop is based on British Pound Sterling. The purchase price will be processed using the relevant international currency conversion rate at the point of sale. Contact us for further information.
Your booking will only be confirmed, once payment has been processed and you receive a booking confirmation email from the training team.
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