Advanced Communication Skills

Two half-days

14 & 15 October 2025, 09:30-12:30 (UK)

Have you ever wondered why sometimes you hit it off with other people? You see eye to eye with others but can't seem to click with some.

Our advanced skills session will demystify this and help you sharpen your communication skills with clients, providers, and colleagues. This will create enormous rapport, open up new opportunities, and enhance your professional relationships.

The session will revitalise your natural ability to communicate face-to-face and foster personal growth by understanding how people think and how you can connect with them. We will use NLP's sales and communication tools – Neuro Linguistic Programming – to help you become a master communicator.

Public course booking

Members: £199pp
Non-members: £259pp

To book this workshop for yourself or up to 6 Delegates, please complete the below form:

Corporate (In-house) training

To book this workshop for your company as a corporate (in-house) training session for between 7-16 Delegates, on a date that's convenient for you, please complete the below form to register your interest:

Summary

 Dates: 14 & 15 October 2025

 Timings: 09:30-12:30 (UK)

 Duration: Two half-days

 No of attendees: 10

 Format: Online - virtual delivery

 CPD: Recognised

 Trainer: Paul Archer

 Price: £199 Members / £259 Non Members

Workshop Overview

This two half-day online interactive training Workshop will help:

• Understanding the NLP communication model
• Identifying communication barriers on a subconscious level
• Techniques for building masterful rapport
• Synchronising communication styles with clients
• Listening and Initial Interactions
• Strategies for listening at an elevated level
• Maximising the first 90 seconds with clients
• Understanding Clients' Thinking Styles
• Using language that resonates with clients' thinking styles (visual, auditory, kinesthetic)
• Recognising clients' thinking styles through eye movements
• Adapting fact-finding to clients' thinking styles
• Providing ongoing service and advice as clients' needs evolve
• Treating vulnerable clients with expert empathy and communication skills

What will I get by attending the workshop? 

• Understand and apply the NLP communication model to enhance interactions with clients, providers, and colleagues.
• Recognise and overcome subconscious communication barriers to improve message delivery.
• Develop skills to build rapport like a master by synchronising your communication style with clients.
• Learn techniques to listen at an elevated level to understand clients better.
• Master the first 90 seconds with clients to make a solid and positive impression.
• Use language that resonates with your client's preferred way of thinking and processing information (visual, auditory, kinesthetic).
• Provide ongoing service and advice to clients by understanding how their world evolves.
• Treat vulnerable clients with expert empathy and communication skills to ensure they receive a first-class outcome.
• Instantly recognise clients' preferred "thinking" styles using eye movements.
• Adapt communication and fact-finding methods to align with clients' thinking styles for better engagement and understanding.

Who should attend?

This Workshop is suitable for anyone in the financial services sector who is required to communicate seamlessly, ensuring suitable understanding and engagement.

Skills for Financial Advisors, Mortgage Advisors, Team Leaders, Managers.

Corporate Solutions

We are able to offer training specifically for your company as a corporate (in-house) training session, for a set fee.

We can support your business with off-the-shelf courses for those studying our financial services units, our insurance units or those looking to develop their knowledge in a wide variety of technical and leadership areas. A full list of courses can be viewed in our 2025 Corporate Training Catalogue.

Please speak with your Relationship Manager who can explore your learning needs further or contact: business.enquiries@cii.co.uk

Public course booking form

Corporate (In-house) training

Interested in other courses?

For enquiries about this course, please email to: business.enquiries@cii.co.uk

Please note: The price of the workshop is based on British Pound Sterling (GBP). The purchase price will be processed using the relevant international currency conversion rate at the point of sale. Contact us for further information.

CII workshops are sold on a first come first serve basis, and therefore availability may change, depending on the number of bookings received. Once a workshop becomes full, the above date will no longer be available, and new dates will be published.

We reserve the right to postpone the above workshop dates, subject to a minimum number of bookings received. Your booking will only be confirmed, once payment has been processed and you receive a booking confirmation email from the training team.

Can't attend on this date? Register your interest in other training workshops and future dates.

Please ensure you refer to our terms and conditions before booking on to any of our training workshops. By booking on to this workshop, you are agreeing to our terms and conditions and for your information to be shared with our training provider.