Introduction to Claims Handling - Training Workshop

Workshop objectives 

At the end of this workshop you will have covered the basic principles of claims handling. 

Who would benefit?

The workshop has been designed for delegates with basic involvement in claims work and who wish to extend their knowledge.  If delegates have no previous claims experience, then ideally, they should have some knowledge of insurance.

Workshop Content

Claims Principles

• Insurable interest
• Is it covered/proximate cause?
• Contribution
• Practical issues
• Subrogation
• Practical issues/investigation
• Indemnity
• Salvage
• Policy limitations
• Uninsured losses
• External resources

Conditions and warranties

• Non-disclosure
• Utmost good faith
• Good faith at the time of a claim

Fraud

• Definition
• Detection

Trainer

David Hole ACII

Method of delivery

This workshop will be delivered online, via MS Teams or Zoom, over one full-day session on the 30 April 2025, 09:30 - 16:30 (UK). 

Certificate

At the end of this workshop, you will receive a certificate of attendance from the Chartered Insurance Institute.

Price

• Members: £189
• Non-members: £249

How to book

To register for this workshop, please complete the below form: 

For enquiries about this course, please email to: business.enquiries@cii.co.uk

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Please note: courses are sold on a first come first serve basis, and therefore availability may change, depending on the number of bookings received. Once a course becomes full, the above date will no longer be available, and new dates will be published.

We reserve the right to postpone the above course dates, subject to a minimum number of course bookings received. Your booking will only be confirmed, once payment has been processed and you receive a booking confirmation email from the training team.

Can't attend on this date? Register your interest in other training courses and future dates.

Please ensure you refer to our terms and conditions before booking on to any of our training courses. By booking on to this course, you are agreeing to our terms and conditions and for your information to be shared with our training provider.