Assertiveness, Personal Impact and Emotional Intelligence Workshop
16 July 2025, 09:30 - 16:00 (UK)
Online Training Workshop
16 July 2025 - One full-day
This online workshop will focus on developing assertiveness skills and building confidence (and changing attitudes and behaviours) and therefore increasing the chance of success in any human transaction. The workshop will look at the impact we have on others, and how a positive approach is key.
Members: £199
Non-members: £259
What will I get by attending the workshop?
By the end of this engaging session, participants will will explore the principles of Emotional Intelligence (Emotional Quotient or ‘EQ’) to help delegates to better understand other people and to appreciate their outlook and values.
By the end of the workshop, delegates will be able to:
- Differentiate between Assertive, Aggressive and Passive behaviours
- Manage passive and aggression in an assertive manner
- Understand the importance and relevance of personal impact and have an awareness as to how others might see them
- Explain how their behaviour affects the behaviour of others
- Be able to understand how to make a positive and professional impact on others
- Describe the importance of Emotional Intelligence
Who should attend?
This course is ideal for those who want to improve their assertiveness, personal impact, and emotional intelligence to enhance interactions and relationships.
It's especially beneficial for those seeking to build confidence, manage emotions effectively, and communicate more effectively in the workplace.
Course Overview
Assertiveness
- Understanding Assertiveness - what assertiveness is and isn’t
- Skills of Assertiveness and reasons to use assertive techniques
- Positive thinking and self-awareness
- Understanding and managing 'self-talk'
- Building confidence and self-esteem
Personal Impact
- The importance of first and last impressions
- Making a positive impact – personal awareness and personal style, use of personality and behavioural interaction
- Recognising how our behaviour affects others
- Using a positive approach
Emotional Intelligence
- The five 'domains' of EQ
- Knowing your emotions
- Managing your own emotions
- Motivating yourself
- Recognising and understanding other people's emotions
- Managing relationships and the emotions of others
- How our personalities affect the way we communicate
- The principles of Transactional Analysis
Method of delivery
The Training workshops will be delivered online, over one full-day, via Zoom, on 16 July 2025, 09:30 - 16:00 (UK)
Delegates must ensure they can access the online workshop through Zoom.
Trainer
Sarah Godfrey
Certificate
At the end of this workshop, you will receive a certificate of attendance from the Chartered Insurance Institute.
Price
- Members: £199
- Non-members: £259
How to book
To register for this course, please complete the below form:
For enquiries about this course, please email to: business.enquiries@cii.co.uk
Please note: courses are sold on a first come first serve basis, and therefore availability may change, depending on the number of bookings received. Once a course becomes full, the above date will no longer be available, and new dates will be published.
We reserve the right to postpone the above course dates, subject to a minimum number of course bookings received. Your booking will only be confirmed, once payment has been processed and you receive a booking confirmation email from the training team.
Can't attend on this date? Register your interest in other training courses and future dates.
Please ensure you refer to our terms and conditions before booking on to any of our training courses. By booking on to this course, you are agreeing to our terms and conditions and for your information to be shared with our training provider.