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Consumer Duty Good Practice Examples

Following the Consumer Duty rules coming into effect on 31 July 2023, all financial services firms have needed to review and update their products and services to ensure they are putting consumers at the heart of their business. The Spotlight: Consumer Duty Good Practice Examples online learning course provides:  

To evaluate the effectiveness of your Consumer Duty implementation, we would recommend starting off with the Consumer Duty Practice Diagnostic Tool. The Good Practice Examples course supplements the core understanding of the Consumer Duty provided in the Overview of Consumer Duty Regulations. For further support on planning how to mitigate those areas of weakness, consider purchasing the Spotlight: Consumer Duty Action Planning Process module or the Consumer Duty Action Planning Workshop.

You can also purchase all four of the digital learning products together as the Consumer Duty Digital Learning Suite, representing a cost saving of 20%. Please visit the CII shop for further details.

To help you understand what products to purchase for your team, take a look at the diagram below:

Consumer Duty purchasing illustration

You can find more information and a specific example in our Consumer Duty purchasing scenario.

Who is the Consumer Duty Good Practice Examples course for?

This online learning course is designed for all Personal Finance professionals who want to gain a deeper, practical understanding of the new Consumer Duty and to understand how they might apply it within their own businesses by following examples set by others.

Learning objectives

Through the study of real-life examples and case studies, by the end of this course, you will be able to:



There is no assessment for this course.

Completion Certificate

On successful completion of this course, you will be able to download a completion certificate.


This Spotlight: Consumer Duty Good Practice Examples online learning course can be included as part of your CII/Personal Finance Society CPD requirement should you consider it relevant to your professional development needs.


£50 for members or £65 for non-members (incl. VAT).

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