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Customer service in insurance (IF9) - Update Your Study Text (Digital Only)

Extend the life of your enrolment once your course has expired and receive the next edition of the study text together with electronic updates.

The digital 'Update Your Study Text' (2024 edition) product includes the 2024 edition of the study text in digital format, available on RevisionMate.

This product does not include an examination voucher.

Access to your IF9 course on RevisionMate is only available during the 2024 syllabus period, which will end on 31 December 2024. After this time, you will not be able to access your materials.

Extend the life of your enrolment once your course has expired and receive the next edition of the study text together with electronic updates.

The digital 'Update Your Study Text' (2024 edition) product includes the 2024 edition of the study text in digital format, available on RevisionMate.

This product does not include an examination voucher.

Access to your IF9 course on RevisionMate is only available during the 2024 syllabus period, which will end on 31 December 2024. After this time, you will not be able to access your materials.

What should I do if I want to take the examination for this unit?
If you wish to take the examination you will need to purchase an enrolment, which you can do through the IF9 unit page. An enrolment includes a copy of the study text along with entry to the relevant assessment.

If you have an expired enrolment to this unit and you did not sit the exam, please check whether you still have an exam voucher that is valid for your scheduled exam sitting. You may not need to purchase the enrolment option detailed above if you only need the updated edition of the study text. If you require assistance please contact Customer Service.

How will I access my course?
Instructions on accessing your course on RevisionMate will be sent to your registered email address. This is typically within two working days of your order being placed, but may be longer, particularly if payment is made by bank transfer or the unit is available as a pre-order.

You will have access to the printable PDF and ebook versions of the study text on RevisionMate.

What are the benefits of using the ebook version of this product?
Using an ebook offers lots of flexibility. You can annotate and highlight important points and use the search function to locate key words or phrases. You could also use text-to-speech to have the book read aloud to you. (Please note that availability of these features depends on the type of e-reader being used).

It’s important to read the ebook technical guidance on the CII website, where you can also download a sample chapter of a study text to test on your own devices/e-reader software.

Will I lose my study text PDF/ebook at the end of my enrolment?
If you want to continue to access this material after your enrolment expires, you will need to ensure you download the PDF/ebook before the expiry date. Any PDFs/ebooks you have downloaded to your personal device/s will still be accessible, although they will not be updated and won’t be valid for future syllabuses.

Will I receive updates during my enrolment?
Any content updates to the study text will be made available as web updates on the unit page and on RevisionMate between editions where required (further details are included on the title page of the study text).

Which edition should I buy?
You should ensure that you purchase the edition of the study materials that correspond to when you’re planning to sit your exam:

  • If you intend to sit your exam between 1 January 2024 and 31 December 2024, then you should purchase the 2024 edition materials. Access to these materials on RevisionMate will end on 31 December 2024.
  • If you intend to sit your exam on or after 1 January 2025, you should purchase the 2025 edition materials when they are available to purchase, during the week commencing 7 October 2024. Access to these materials on RevisionMate will end on 31 December 2025.
    • The IF9 digital 'Update Your Study Text' (2025 edition) is due to be available on RevisionMate during the week commencing 28 October 2024.

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