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Claims practice

M85 (20 CII credits – Diploma level)

The objective of this unit is to develop knowledge and understanding of the fundamental principles and practices of claims practice.

Download the 2018/19 syllabus (PDF)


  • Coursework assignment with 10 compulsory short answer questions; and a 60 minute exam comprising 50 multiple-choice questions (MCQs)
  • 60% coursework nominal pass mark
  • 65% exam nominal pass mark

Recommended study hours: 80

Mixed assessment includes a study text with updates and is assessed by a combination of coursework and multiple choice exam.

Guide for coursework trainers (PDF)

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Enrolment (study text applicable to exams sat 01 May 18 to 30 Apr 19)

Information Enrolment, study materials and exam entry

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Information Unit M85 exam

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Revision aid – 2018–19 edition (applicable to exams sat 01 May 18 to 30 Apr 19)

Information Key facts booklet (printed, ebook + printable PDF)

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