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Introduction to Pet Insurance (PL4)

PL4 (0 CII credits – Award level)

Introduction to Pet Insurance (PL4) provides you with a broad knowledge and understanding of pet insurance, including the need for cover and its benefits; insurance legal principles and duties; product features; how cover is arranged and provided, and the principles of delivering good customer service.

Welcome to the world of pet insurance – you’ve chosen to work in a great area of insurance where you’ll be helping people just like yourself to buy the right insurance for their individual needs, which – as you’ll find out – really does make a difference to people’s lives.

Introduction to Pet Insurance (PL4) is designed to develop your knowledge of all the key aspects of pet insurance so you can be confident you’ve achieved a level of knowledge and understanding to provide a professional service to customers, whether that’s explaining: 

• what’s covered by their policy;
• the information they need to provide before they can take out insurance; or
• how they make a claim.

Technical terms are broken down and your understanding of these will build as you progress with this unit. These terms form the basis of how pet insurance works and understanding these is key to being able to deliver positive customer outcomes – an aim everyone working in insurance aspires to.

Doing your best to understand a customer’s specific needs is particularly important for you working in personal lines insurance as you are likely to be dealing with customers who have different levels of understanding of pet insurance, and confidence in dealing with financial matters. 

This unit will equip you with knowledge of pet insurance that is up to date and relevant for your work, including how to ensure you provide a fair and equal service for all customers. This includes understanding key legal principles or rules for pet insurance. You’ll also learn about the different types of pet insurance products and some of the ways that insurance can be arranged. 

Learning content is delivered through an engaging and interactive digital course. Key concepts of pet insurance are explained using graphics, illustrations and videos, all designed to bring the content to life. A digital study text is included as part of enrolment, in the form of an ebook and printable PDF. You can also select the addition of a printed study text.

Summary of learning outcomes  

  1. Understand the need and benefit of pet insurance.
  2. Understand the insurance legal principles and duties relating to pet insurance.
  3. Understand the main features of pet insurance products and the market.
  4. Understand how pet insurance is arranged and provided.
  5. Understand the key principles of delivering good customer service.

More Information:

Download 2020 Syllabus (PDF)

Download 2020 Exam Guide (PDF)

Recommended study time: 20 hours


1-hour exam

50 multiple choice questions (MCQs)

70% nominal pass mark

Printed and digital options

*** Click here for an important notice for international deliveries ***

By purchasing the ‘Printed and digital’ option, you will incur an additional charge for postage and packaging:

£7 per order: UK, Channel Isles, Isle of Man, Republic of Ireland, Malta and Gibraltar.

£15 per order: All other countries.

For more information on Digital-only options, please visit: 'Digital Only' FAQ's

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Enrolment – 2020-21 edition (applicable to exams sat 30 Mar 20 to 31 Dec 21)

Information Digital course, study text and assessment entry

  • Non-members £168.00
  • Members £133.00

Redeem exam voucher or book re-sit

Information Unit PL4 exam

Prices displayed apply to those who wish to purchase an exam re-sit. You can also book here if you have a valid exam voucher for which you will not be charged.

  • Non-members £61.00
  • Members £51.00

Revision aid – 2020-21 edition (applicable to exams sat 30 Mar 20 to 31 Dec 21)

Information Question pack

  • Non-members £36.00
  • Members £31.00