Introduction to Pet Insurance (PL4) provides you with a broad knowledge and understanding of pet insurance, including the need for cover and its benefits; insurance legal principles and duties; product features; how cover is arranged and provided, and the principles of delivering good customer service.
Welcome to the world of pet insurance – you’ve chosen to work in a great area of insurance where you’ll be helping people just like yourself to buy the right insurance for their individual needs, which – as you’ll find out – really does make a difference to people’s lives.
Introduction to Pet Insurance (PL4) is designed to develop your knowledge of all the key aspects of pet insurance so you can be confident you’ve achieved a level of knowledge and understanding to provide a professional service to customers, whether that’s explaining:
• what’s covered by their policy;
• the information they need to provide before they can take out insurance; or
• how they make a claim.
Technical terms are broken down and your understanding of these will build as you progress with this unit. These terms form the basis of how pet insurance works and understanding these is key to being able to deliver positive customer outcomes – an aim everyone working in insurance aspires to.
Doing your best to understand a customer’s specific needs is particularly important for you working in personal lines insurance as you are likely to be dealing with customers who have different levels of understanding of pet insurance, and confidence in dealing with financial matters.
This unit will equip you with knowledge of pet insurance that is up to date and relevant for your work, including how to ensure you provide a fair and equal service for all customers. This includes understanding key legal principles or rules for pet insurance. You’ll also learn about the different types of pet insurance products and some of the ways that insurance can be arranged.
Learning content is delivered through an engaging and interactive digital course. Key concepts of pet insurance are explained using graphics, illustrations and videos, all designed to bring the content to life. A digital study text is included as part of enrolment, in the form of an ebook and printable PDF. You can also select the addition of a printed study text.
Summary of learning outcomes
Recommended study time: 20 hours
50 multiple choice questions (MCQs)
70% nominal pass mark
By purchasing the ‘Printed and digital’ option, you will incur an additional charge for postage and packaging:
£7 per order: UK, Channel Isles, Isle of Man, Republic of Ireland, Malta and Gibraltar.
£15 per order: All other countries.
For more information on Digital-only options, please visit: 'Digital Only' FAQ's
Included in your Enrolment (access to digital products available until 31 Dec 2021):
This interactive course covers the content of the unit syllabus and includes lots of additional features over the study text, such as videos, animations, infographics, illustrations and self-test questions.
This is available via RevisionMate and access is only available during your enrolment period.
Study text (printable PDF and ebook)
A printable PDF and ebook of the study text are available via RevisionMate. Access is only available during your enrolment period. Online updates to the study text will also be made available (further details are included on the title page of the study text).
ebooks are compatible with most portable electronic devices including Android tablets/smart phones, Kindles and iPads/iPhones. They can also be viewed on desktop and laptop computers using appropriate EPUB/Kindle reader software (required), which will affect the reading experience.
To check that the file formats are compatible with your device/chosen e-reader software, click on the link to download a sample: Free sample chapters.
If you would like a printed copy of the study text, please select the ‘Printed and digital’ option, which will incur postage and packaging charges.
You will have access to online support via the RevisionMate study tool. This typically includes a study planner, a knowledge check (multiple-choice test) facility covering each topic/chapter, student discussion forum and the latest examination guide.
Access to this is only available during your enrolment period.
Exams can be booked at the point of enrolment or at a later date.
Delivered online through RevisionMate, packs contain 150 questions and provide comprehensive, flexible and interactive self-testing of the unit syllabus. Question feedback is provided in the form of a chapter reference to the specific areas being tested in the official CII study text for this unit.
Access to the course will not be granted after 31 Dec 2021.
Instructions on how to access the online question pack will be sent to your registered email address within two working days of your order being placed.
Please note, these are not past papers. While questions are designed to test knowledge of the unit syllabus in preparation for the exam, they are not a product of the same development process as the actual CII examination question bank.
Non-EU candidates should note: if buying this option from outside the EU, you will be charged a fee without VAT. The price you will see throughout the web checkout process will be inclusive of VAT, however if you are outside the EU, your card will be charged the 'ex VAT' price and this will be reflected in the receipt you receive when payment is complete.