Serving you better: Our website will be undergoing scheduled maintenance on Saturday 24 May 2025 between 08.00AM – 18:00PM BST, to improve our services and better support our member and learners.Remote Invigilation guidance and support for Corporate IT teams
This page is intended for employers or those responsible for the corporate IT support for those taking exams by remote invigilation.
We are strongly advising candidates not to use computers or laptops provided by their employer as these typically include security protocols that conflict with any remote invigilation software.
We are also strongly advising against taking exams using a corporate Wi-Fi or any other internet connection that may include firewalls that they cannot personally control.
This guidance is in common with practice employed by many leading exam providers, following feedback that indicates the majority of technical problems experienced by candidates would have been avoided by using a personal laptop.
What to do if your employees do not have a personal laptop?
We realise that not everyone owns a laptop other than one provided by their employer.
- Following relaxation of Covid measures, centres are now generally available to take exams in person.
- If they are able or are comfortable borrowing one from a friend or family candidates should ensure that they have administrative rights to disable software, and or the person with administrative rights and abilities is on hand at the time of the exam to resolve any conflicts.
- Some employers have ‘clean’ laptops that can be deployed without the normal security measures.
Guidance and support resources
There is a growing collection of resources for Remote Invigilation on the CII website – the majority is designed for individual candidates preparing to take their exam by Remote Invigilation. These may also provide wider context for employers.
- Remote Invigilation overview
- Remote Invigilation for on-screen written exams
- Systems compatibility check
- Secure browser installation video how-to and download (for On-screen written exams)
- Secure Browser knowledgebase from PSI
Frequently asked questions (FAQs)
Refer to these collections of regularly updated candidate questions, answered on everything related to remote invigilation exams.
Contact details
For all technical issues relating to the remote invigilation platform:
PSI technical support +44 (0)80 8273 9244 or cii.candidate@psionline.com