My Basket0

Results information


  • Results are available in the Bookings and Results section of your MyCII page. For security and Data Protection purposes results will not be issued by post, phone, fax or email.
  • For on-screen written exams and written exams delivered on paper results will be available from 08.00am on the date of the release of results.
  • For on-screen multiple-choice exams these will normally be available on MyCII within 24 hours of you completing your exam.


Coursework and dissertations

  • You will normally be notified by email when your result is available to view in the Bookings and Results section of your MyCII page.
  • Follow the link in the email and log in to view your result or login here and go to the Bookings and Results section.
  • For security and Data Protection purposes results will not be issued by phone, fax or email, they will only be available through MyCII.

Pass marks

The nominal pass marks for each unit are shown in the table below. Please note, all pass marks vary from examination to examination to take account of the relative difficulty of examinations presented to candidates, ensuring that the pass standard remains constant. All candidates who reach the required standard for the appropriate exam will pass. The CII does not operate a policy of setting a quota of candidates who will be passed.


Nominal pass mark

Diploma and Advanced Diploma written examination units   

55% (except AF7 60%)

Diploma multiple choice examination units


Certificate and Award multiple choice examination units


You do not have to pass all the questions to achieve an overall pass grade but you do have to gain enough marks in total to reach the pass mark.

Result and feedback

On screen multiple choice exams

MyCII shows your score and indicates what percentage of available marks you gained for questions testing each learning outcome of the syllabus. Please note: You cannot calculate your score by averaging these percentages. Learning outcomes are weighted according to a test specification. The syllabus and test specification can be found on the unit shop page.

On-screen written exams

MyCII shows your score and explains the feedback displayed which differs from unit to unit.

Coursework units

Advanced Diploma in Insuranceexplaining your assignment or dissertation result notification (PDF)

Financial Services (except AF8)explaining your coursework assignment result notification (PDF)    

AF8explaining your assignment result notification (PDF)

Diploma in Insurance -The coursework element of mixed assessment: The feedback is the mark you achieved on each question within the assignment.

Turnitin feedback

The Chartered Insurance Institute is piloting feedback for failed assignments to help learners with redrafting.  

Turnitin feedback is currently only available for: 

  • Those who purchased AF6 or J09 after the 03/08/2020 
  • Those who purchased AF8 on or after the 17/12/2020
  • Those who purchased M05 or M92 on or after the 04/05/2021 

Candidates who purchase the above units after the dates provided will have access to feedback through Turnitin if they receive a fail result for an assignment. Turnitin is the plagiarism detection software that is used by the CII. Guidance on using the Turnitin feedback is available to candidates through their RevisionMate account. Once your result has been received on MyCII, please login to RevisionMate to view your Turnitin report which will include your feedback if you have not passed. 

This service is only available to candidates: 

  • whose result is a fail in an assignment. 
  • who have submitted in advance of the (re)submission deadline for that assignment. 

If you require any further feedback, you will need to request a post-results review of marking. 

Original content and referencing – the originality of your assignment and use of referencing can affect the marks awarded:

·         Did your assignment have a high reliance on sourced content, rather than your own original analysis? – the deeper the level of understanding demonstrated, the higher the marks that can be awarded. Please be wary of ‘copy and pasting’ material.

·         Was sourced content referenced and cited? Would it be clear to a marker which content was your own work? – credit is given for identifying relevant content from Chartered Insurance Institute study texts and further reading; but it must be clear when sourced content is used, and when your own analysis begins.

Please see the respective coursework or dissertation guidelines and instructions document(s) and this short video for details on how to reference.


Record of achievements/certificates

Record of achievement (ROA)

A ROA will be issued for every unit passed. These will be sent directly to your MyCII account within 4 working days of your on-screen multiple choice exam being taken. For on-screen written exams the ROA will be available on the day of the results release schedule date. You will receive email confirmation informing you that your ROA’s are now accessible via your MyCII account. Please ensure your email address is up to date.

Completion of a qualification

You can access your certificates on the CII dashboard when logged in. Your qualification & membership certificates can be found in the "Certificates” section. We will send you an email when you have gained a new qualification certificate. Your membership certificate will be available as soon as you become a member and remain visible for as long as your membership is valid. It will update to reflect any changes in membership level.
If we receive a bounce back from your email address, we will send you a letter, but it’s important that you have a valid personal (not business) email address registered with us – you can change this in your CII Dashboard.

Replacement ROAs / certificates

Replacement ROAs

All ROA’s from January 2017 are recorded on your MyCII account.

Replacement ROAs prior to Jan 2017 / certificates

Can be supplied and will include wording that shows they are a replacement. Please contact Customer Service for full details.


For on-screen written examinations and written examinations delivered on paper:

Examiners are selected for their relevant and up to date knowledge and experience and have been specifically trained to mark exams in accordance with carefully laid down criteria.

The CII adheres to a positive marking policy to ensure that candidates are treated fairly. Full marks are given if a candidate has provided a complete answer according to the marking scheme. Full credit is also given for alternative answers that are equally valid but not given in the marking scheme.

Marks are not withheld for bad spelling. If a candidate has attempted more than the required number of optional questions and has not indicated clearly which answers should be disregarded, all the answers are marked, and the best marks are awarded.

For questions involving numerical calculations, the bulk of the marks are awarded for the correct method being used; only a minority of the marks being awarded for the final answer.

Quality assurance processes are in place to ensure that marking is accurate and consistent and that exam standards are maintained over time.

Response cannot be returned to you under any circumstances.

For on-screen multiple-choice examinations:

A standard format multiple choice question consists of a problem followed by four options or answers (labelled A, B, C and D) from which the candidate must choose the correct or best response. Each question contains only one correct response. One mark is awarded for each correct response identified. No mark is awarded if the candidate chooses an incorrect response, chooses more than one response or fails to choose any response. No marks are deducted for an incorrect response.

A multiple response format question consists of a problem, followed by between four to six options. For each question more than one option is correct. Candidates must select all the correct options to gain the mark.

On-screen multiple-choice examinations are automatically marked by computer. The pass mark is pre-set.

Quality assurance processes with inbuilt checks are in place to ensure that marking is accurate and that exam standards are maintained over time.

Responses cannot be returned to you under any circumstances.