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Strategic Claims Management syllabus and study text take you beyond the day-to-day operational management of the claims function and are aimed at those who have, or aspire to have, responsibility for a claims function as part of their role. It is intended for those nearing the completion of their ACII qualification who have already developed a solid grounding in the technical aspects of insurance and will be approaching, or have already reached, first-line management.
It is assumed that you have knowledge of insurance organisations, finance and regulations. In addition, such assumed knowledge could include: first-line supervisory management, including, e.g. interviewing techniques and performance management; handling of complaints; negotiation skills; and the management of claims.
Success in the 996 assessment will require you to undertake further reading and private research beyond this core text.
Building a successful career in insurance
Strategic Claims Management (996) is intended for Claims specialists with several years’ experience who are looking to develop their career through the route: Section Head; Departmental Claims Manager; Company Claims Manager and anyone who interacts with the claims function. It can also apply to those who receive claims data.
It is assumed that you already have a grounding in claims gained from study of Claims Practice (M85) or Advanced Claims (820), and knowledge of insurance organisations, finance and regulations as typically covered in Insurance, Legal and Regulatory (IF1), or Insurance Business and Finance (M92) or equivalent examinations.
Summary of learning outcomes
Assessment
Units treated as equivalent
Due to the extent of syllabus overlap, certain combinations of current and withdrawn units will result in only one award of credits.
If a withdrawn equivalent is held you may not need to complete a current unit in order to satisfy a qualification's completion rules. Clarification should always be sought from CII Customer Service.
Find out more about credit awards for equivalent units
Course delivery
Instructions on accessing your course on RevisionMate will be sent to your registered email address. This is typically within two working days of your order being placed, but may be longer, particularly if payment is made by bank transfer or the unit is available as a pre-order.
Study material – editions available
Enrolment (12 months)
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These updates are Learning Solutions updates for study purposes.
2025 edition
To view a list of the main areas of change in the 2025 edition, please click here.
Brexit
Any relevant changes that may affect CII syllabuses or assessments will be announced on this page as they arise along with a date from when the changes will be assessed.