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Free online introductory course

To support an individual’s learning journey and offer an easy transition from workplace training into self-directed formal study, we also offer a free online introductory course in personal lines insurance.

Hosted on the FutureLearn platform, Introducing personal lines insurance offers a general understanding of insurance, how it works in the consumer retail market, without being specific to one single product. This makes it an ideal starting point for technical staff looking to do a formal qualification in the future, or non-technical staff within the sector seeking accessible foundational knowledge.

Topics covered include:

  • Personal lines insurance: the why and how
  • Risk
  • Structure of the insurance market
  • Distributing insurance products
  • Key roles in insurance
  • Customer service in insurance

The four-week course consists of a manageable 1-2 hours of study time per week and runs two to three times per year. Course content is released over the designated four-week period and facilitated by a course educator, encouraging learners to collaborate with one another. There is no exam but, for a fee, learners can upgrade their access to take a test and obtain a completion certificate at the end.

To find out about when the next personal lines starter course will run, or to register for the course online, head to FutureLearn.

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