Discover the impact of second-hand trauma when dealing with distressing claims
Lecture
Publication date:
24 April 2024
Last updated:
19 February 2026
In this Insurance Insurance of London (IIL) claims webinar, Bijal Ladva, Senior Claims Adjuster, Brit Insurance, and Hursh Pratap Singh, Claims Specialist, Allianz Partners talked about the discovery of second-hand trauma when dealing with distressing claims, and most importantly, how improved support is required for the insurance industry.
There is a growing understanding of second-hand trauma which we are here to create awareness on today. Certain professions, such as emergency responders and social workers, are more susceptible due to their nature of work. This emerging issue is perhaps overlooked in insurance, despite claims handlers and loss adjusters being required to handle distressing material and support vulnerable customers. Improving support is vital, and we want to encourage employers to be more proactive. The CII report raises much-needed awareness of the issue and draws on strong evidence we will bring to life.
Learning objectives:
- Understand the potential causes of second-hand trauma
- Learn about the existing cases in the industry
- Understand how support can be provided within your organisation
Duration: 43 minutes
Document links
Discover the impact of second-hand trauma when dealing with distressing claims
CPD certificate - Bijal Ladva & Hursh Pratap Singh
This document is believed to be accurate but is not intended as a basis of knowledge upon which advice can be given. Neither the author (personal or corporate), the CII group, local institute or Society, or any of the officers or employees of those organisations accept any responsibility for any loss occasioned to any person acting or refraining from action as a result of the data or opinions included in this material. Opinions expressed are those of the author or authors and not necessarily those of the CII group, local institutes, or Societies.