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WCE Insurance Claims Handling

Insurance Claims Handling aims to provide  you with an understanding of the basic principles of the claims handling process. It covers the the knowledge and skills you will need to handle claims in a professional consistent and accurate manner.


The objective of WCE is to provide:

  • knowledge and understanding of the claims handling process including notification,
    assessment, settlement and associated financial factors


Duration Duration: 1 day

Attendees No of attendees: 12-16

Format Format: Online - Virtual delivery

CPD CPD: Recognised

Learning Outcomes

At the end of this unit, candidates should be able to :

  • Understand the general principles in the claims handling process.
  • Understand insurance products and associated services.
  • Understand claims considerations and administration.
  • Understand claims handling procedures and related claims services
  • Understand the claims function and how it may be structured.
  • Understand claims settlement
  • Understand how expenses are managed.

To discuss this course or your learning needs

Your CII Relationship Manager would be delighted to explore your learning needs and can draw on the expertise within the CII Learning Solutions team to support you further. 

Please speak with your Relationship manager in the first instance or contact for more information.