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Recognition of prior learning - challenging the outcome of your application

Request to Reconsider RPL Outcome

A Request for CII to reconsider the outcome of a recognition of prior learning application should be made to the Prior Learning team at priorlearning@cii.co.uk. It must be submitted within 28 days of the application outcome.

The CII will make the following checks:

  • Identify whether any clerical errors were made during the vetting of the application
  • Identify whether the outcome of the application reflects how closely the non-CII qualification matches current CII qualifications.

The CII will aim to provide the outcome of the subsequent review within 10 working days of receipt of the request. However:

  • If the CII requires additional qualification material to the application form, graduation certificate and result transcript, for example syllabus and assessments, the applicant will have up to 3 months from the date we request the material to provide this
  • The CII will aim to revert to the applicant within 2 months of the date we receive the additional qualification material.

Recognition of prior learning appeal policy

The CII is committed to providing fair and transparent processes. The grounds for appeal must be related to the CII's procedures or the application of the CII's procedures. The appeal process will consider whether the CII's procedures are consistent and have been fairly and properly applied.

Grounds for an appeal

The CII is committed to providing fair and transparent processes. The grounds for appeal must be related to the CII's procedures or their application. The appeal process will consider whether the CII's procedures are consistent and have been fairly and properly applied.

The principal grounds for appeal are:

  • Irregularities in the conduct of the recognition of prior learning review
  • Evidence to support that there has been a misinterpretation of the information provided to CII
  • Extenuating circumstances that were not revealed for valid reasons prior to receipt of the recognition of prior learning review outcome

Circumstances not accepted as grounds for an appeal:

  • Claims of being unaware of, or not understanding the CII recognition of prior learning standards and requirements
  • Academic judgements, including further requests for qualification mapping (eg syllabus match), except where there is evidence of a misinterpretation of the information provided to the CII)
  • An appeal against a decision made by the CII Disciplinary Committee
  • General feedback about qualifications or customer service (for this, please refer to the Complaints Policy).

Making an appeal

Appeals must be submitted within 28 days of the CII confirming that all other routes of enquiry have been exhausted. A fee of £122 is payable for this service and is refundable if the appeal is successful. If you have booked an enrolment for a unit requested via recognition of prior learning and the appeal results in your being awarded that unit, the entry fee for this unit will be refunded. The CII bears no responsibility for any other expense or consequential loss incurred by candidates as a result of their entering into the appeals process.

Applications must be made on the RPL appeal application form clearly stating the grounds for appeal and sent to the email address stated on the form. Please do not send by post because our offices are closed during the Covid-19 pandemic.

We will send written acknowledgement of the appeal and indicate the period within which the appeal will be considered, followed by a written account of the outcome.

The appeals process

Stage 1 – CII staff
A review by a CII senior staff member who has had no previous involvement with the case, to offer information, advice and guidance to the candidate where the grounds for the appeal might be very unlikely to succeed. The outcome of stage 1 will be notified in writing within 28 days of the appeal notification being received by the CII.

Stage 2 – Education and Learning Committee (ELC) sub panel
If the case is not resolved at Stage 1, it will be referred to a sub panel of the ELC.

  • ELC panel consists of independent sector experts, education specialists and lay persons
  • No individual involved at stage 1 will be involved in stage 2 of the appeal
  • The case will be presented to the ELC panel
  • ELC panel will not further review eligibility for recognition of prior learning credits
  • The purpose of the stage 2 appeals process is to ensure that the CII has dealt with the candidate fairly since the start of the application process and that the stage 1 appeal followed the correct process
  • ELC panel can instruct CII to reconsider the case and may offer recommendations
  • The outcome of the stage 2 appeal will be provided to the appellant in writing by email.

The CII will aim to complete stage 2 of the appeal process within 45 days of receiving notification that the appellant wishes to progress to stage 2.
 
Monitoring of the appeals process (self-assessment)
The CII has procedures in place for monitoring, evaluating and reporting on the operation of its appeals arrangements, including the number and nature of enquiries and appeals and their outcomes. The CII shares relevant data with the regulatory authorities on request.

In cases where a candidate might be unsatisfied with the outcome of an appeal, they can directly contact CII's qualification regulator to make a complaint. With the exception of candidates resident in Wales or Northern Ireland, the regulator is Office of the Qualifications and Examinations Regulator (Ofqual).

For candidates who are resident in Wales, the qualifications regulator to contact is Qualifications Wales.

For candidates who are resident in Northern Ireland, the qualifications regulator to contact is CCEA.

In all the processes described above, where deadlines have passed, exceptional circumstances may still be considered.

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