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Subject gateway

This subject gateway aims to supply links to some of the resources focusing on claims increasingly available to members via Knowledge Services. It is not intended to be exhaustive, but highlights popular content and recent additions. Please note most of the content listed below is a member benefit. For information about how to become a member of the Claims Faculty follow the link below. 

Claims Faculty membership

The CII's Claims Faculty encourages and promotes progression to qualified status and the maintenance of good practice. 

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Academic articles

Fact files, reports, technical articles and dissertations

CII Lectures & video seminars

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External websites



  • Claims practice. Samantha James. CII study text, 2017.
  • Strategic claims management. Beverley Lyn. CII study text, 2017.
  • Insurance claims handling process. Neil A. Roff. CII study text, 2016.
  • Insurance claims. 4th Edition. Alison Padfield. Bloomsbury Professional, 2016.
  • APIL guide to MIB claims: Uninsured and untraced drivers. 4th Edition. Andrew Ritchie and Jeremy Ford. Jordan Publishing, 2016.
  • Advanced claims. Ed Gooda. CII, 2015.
  • Clinical negligence claims. 3rd Edition. Laura Begley (ed.). Chambers of Andrew Ritchie QC, 2015.
  • APIL guide to personal injury claims procedure. 2nd Edition. John McQuarter. Jordan Publishing, 2015.
  • Bingham & Berryman's personal injury and motor claims cases. 14th edition. Ruth Graham et al (eds.). LexisNexis Butterworths, 2014.
  • APIL guide to catastrophic injury claims. 2nd edition. Graham Aldous et al. Jordan Publishing, 2014.
  • Litigating psychiatric injury claims. David Marshall et al. Bloomsbury Professional, 2012.
  • Fraudulent claims: Deceit, insurance and practice. Matthew Chapman. XPL, 2007.

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 *You can borrow up to 10 books at a time for 28 days (renewable). To borrow any of these books, please call Knowledge Services on 0207 417 4406 or email Access further details on our lending service here. 

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