Here is a list of suggestions to troubleshoot any difficulties you might have accessing Discovery.
Does your institution or business have a subscription to any EBSCO services?
EBSCO is the provider of Discovery. If your university, college or business has a subscription to any EBSCO services, and you are attempting to access the CII's subscription on your work/college network, your browsing history might confuse the security settings that permit access to the resource.
Clearing your cache should resolve this problem. Guidelines on how to do this for different browsers can be found online.
How have you accessed the link to Discovery?
Access to the CII's subscription to Discovery works by referring URL.
This means that it is only possible to access the resource from the link on the CII website. Permalinks that you have created, saved links in your browser and links to articles sent by email will come up with a login message.
If this happens, go back to the CII website and access the resource via the link given.
What type of resource are you trying to access?
Not all resources on Discovery can be accessed online. Some resources will be records from the CII's library catalogue.
All resources that are available online through Discovery will be clearly marked as such in the search results. Please see the guide to different resources on Discovery.
Make sure that the "Full text" filter is ticked to avoid resources the CII does not have full access to.
Is someone else accessing the resource?
For some online resources, like ebooks, we only have a one-seat user login (only one person can access that resource at a time.) If you encounter a message saying that someone else is using the resource, please try to access it a little later.
If you are still experiencing issues or need further assistance please contact firstname.lastname@example.org.