Putting claims in the forefront at R&SA »
Royal & SunAlliance is reshaping its entire UK claims
operation to meet customer needs better at lower cost. We spoke to
the man leading that transformation - R&SA's UK claims
director, Rod Kitchen.
Using CCTV to prevent loss »
Closed-circuit television (CCTV) has a well-established
capability to deter and detect crime in both public and private
sector applications for well over two decades. Its key benefit lies
in the ability to observe and record images from multiple locations
simultaneously without incurring high revenue costs.
The management revolution »
New thinking will change how insurance managers handle their
business, reports John Jackson