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Chartered Insurance Institute
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Putting claims in the forefront at R&SA »
Royal & SunAlliance is reshaping its entire UK claims operation to meet customer needs better at lower cost. We spoke to the man leading that transformation - R&SA's UK claims director, Rod Kitchen.
Using CCTV to prevent loss »
Closed-circuit television (CCTV) has a well-established capability to deter and detect crime in both public and private sector applications for well over two decades. Its key benefit lies in the ability to observe and record images from multiple locations simultaneously without incurring high revenue costs.
The management revolution »
New thinking will change how insurance managers handle their business, reports John Jackson



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