Our executive team
Annual report 2020
Brief biographies and roles of our executive team members are shown here, with details of our broader senior management team available on here on our website.
Chief operating officer
John has 30 years’ experience in the insurance profession including strategy, underwriting, marketing, development and operations leadership, often with an international component. During his career he has worked at a senior level at an insurer, intermediary, service provider and standards body. He joined the CII in January 2017.
He is responsible for the day-to-day operation of the organisation; the creation and delivery of the operations strategy and policies; aligning workforce capabilities with the operating model; and ensuring effective financial management, budgeting and planning processes.
Chief executive officer
Sian has held senior roles at a Lloyd’s Syndicate, a UK and European insurance company, a startup intermediary, a market-leading MGA, a major international broker and a US corporate. She was a founder and original board director of the Managing General Agents’ Association and has held senior positions with both the CII and the Insurance Institute of London.
She is a graduate of Oxford University, has her ACII, and an executive MBA from Harvard. In February 2016, she joined the CII as chief executive officer, responsible for the implementation of its strategy.
Professional Standards director
Melissa has more than 20 years’ experience in consumer insurance and legal issues. She spent more than a decade at the Financial Ombudsman Service, was a director at Fairer Finance and sat as a Tribunal Judge. She is also a qualified solicitor and specialised in insurance law at Hogan Lovells.
Melissa joined the CII in September 2017 to lead professional standards, ethics and conduct activity. She is also responsible for legal affairs, risk management, disciplinary matters, governance and Chartered standards.
Human resources director
Caren joined the CII in January 2020. She has more than 20 years’ experience across a broad range of industries including media, sports, manufacturing, professional services, property, gaming and consumer durables. She is experienced in supporting organisations through all stages of the employee life cycle including: the development of best-in-class recruitment teams, developing the next generation of leaders, organisational redesign, complex employee relations cases plus compensation and benefit restructure. Caren is an HR employment law specialist, coach and learning and development (L&D) practitioner.
Chief membership officer and CEO of the Personal Finance Society
Keith has more than 30 years’ experience operating at executive level across both manufacturing and distribution. He was appointed chief executive of the PFS in May 2013 and additionally appointed managing director of engagement for the CII on 1 August 2016. His role is to improve engagement with members, government, regulators and consumer groups.
Chief customer officer
Gill joined the CII in January 2020, initially as Learning and Assessment Director. Her role has grown to include both the CII’s marketing and international functions as well as being responsible for taking the CII’s learning content forward to meet the profession’s needs in an ever-changing world of work. Previously Gill was Business and Markets Development Director for the Chartered Institute of Personnel and Development (CIPD). She has held a variety of Head of Learning & Development roles at Vodafone, Xchanging and SSP and operational roles for Whitbread and Greenall’s. Gill holds the prestigious Chartered Director status and is also a Fellow of both the Institute of Directors and CIPD.