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Chartered Insurance Institute
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CII recruitment process

For each vacant role an up to date job description will be available. The job description will set out the main duties required from the applicant in post, and the key attributes of the role.  Candidates will also have access via the CII website to the CII's values, equal opportunities and other useful information.

An initial assessment of the applicant's skills and abilities is made against the criteria contained in the job description. Those applicants whose skills and experience most closely match those required for the job will then be invited to attend an interview. Presentations, skills / aptitude tests and/or other activities may also form part of the selection process, measurable against objective criteria. A second interview will take place where applicable to the role.

All interviews at the CII are competency based using the CII competency framework. The key competencies at the CII are:

Customer focus
Demonstrates an understanding of customer needs and has a service orientation.
Personal responsibility
Demonstrates a positive attitude and takes ownership and responsibility for work and performance.
Managing and developing people
Set goals and ensures others perform to their full potential and meet required standards.
Team working
Works with colleagues cooperatively in own department and across the organisation.
Dealing with change
Implements and adapts to new ideas and ways of working at an individual and team level and across the organisation.
Creativity and innovation
Takes a creative approach to work, identifies new ways of doing things and develops ideas to benefit the CII.

All selection decisions are based solely on an individual's ability to do the job based on the interview, experience and aptitude tests.

The successful candidate will be sent an offer letter accompanied by the CII's staff handbook and medical questionnaire within 24 hours of the verbal offer being made.

The medical questionnaire is managed by Blossoms Inn our occupational health specialists. It is designed to support the candidate with any reasonable adjustments that may need to be made.

The successful candidate will be required to sign and return the offer letter within 7 days, and produce proof of right to work in the UK coupled with original documentation of qualification.

The CII operates a comprehensive induction programme for all new staff. A buddy is assigned to all new joiners. All new joiners are invited to attend an induction day at both our Aldermanbury and Customer Service sites.


Applicants can contact us regarding the status of their applications at any time. In addition, unsuccessful applicants will receive feedback on why they were not offered the job or successful for an interview upon request from the individual. Feedback will provided by either the recruitment agency or HR where applicable. Requests will be dealt with in accordance with the Data Protection Act 1998. If a candidate would like any clarification on the role or the policy please contact the HR department.

Monitoring and evaluation

This policy will be periodically reviewed in line with legislative changes and business requirements.

This policy is non-contractual and can be amended at any time in response to changes in employment legislation and Institute policy.

For additional information, please contact the HR Department on

Recruitment and selection policy