Cookies on the CII website

By using and browsing the CII website, you consent to cookies being used in accordance with our policy. If you do not consent, you are always free to disable cookies if your browser permits, although doing so may interfere with your use of some of our sites or services. Find out more »

Chartered Insurance Institute
Recently added to my basket
Sorry but there was an error adding this to your basket. Please try adding it again

Recognition of prior learning appeals procedure

The CII is committed to providing fair and transparent processes. The appeals procedure is intended for consideration of circumstances that materially affect a candidate's recognition of prior learning outcome where all other available routes for enquiries have been exhausted, for example, the CII Complaints Process.

Grounds for an appeal

The grounds for appeal must be related to CII's procedures or their application. The appeal process will consider whether the CII's procedures are consistent and have been fairly and properly applied.

The principal grounds for appeal are:
a) Irregularities in the conduct of the recognition of prior learning review;
b) Evidence to support that there has been a misinterpretation of the information provided to CII.
c) Extenuating circumstances that were not revealed for valid reasons prior to receipt of the recognition of prior learning review outcome.

Circumstances not accepted as grounds for an appeal:
a. Claims of being unaware of, or not understanding the Accreditation standards and requirements.
b. An appeal against a decision made by the CII Disciplinary Committee.

Making an appeal

Appeals must be submitted within 6 months of the date on the recognition of prior learning outcome letter. A fee of £106 is payable for this service and is refundable if the appeal is successful. If you have booked an examination for a unit requested via recognition of prior learning and the review results in your being awarded that unit, the entry fee for this unit will be refunded. The CII bears no responsibility for any other expense or consequential loss incurred by candidates as a result of their entering into the appeals process.

Applications must be made on the appeals application form clearly stating the grounds for appeal, to the accreditation team at the following address:

Accreditation Services
20 Aldermanbury
Or via email to
CII will send written acknowledgement of the appeal and indicate the period within which the appeal will be considered. CII will send a written account of the outcome.

The Appeals process

The appeals process consists of two stages:

Stage 1 - CII staff
A review by a CII senior staff member who has had no previous involvement with the case, to offer information, advice and guidance to the candidate where the grounds for the appeal might be very unlikely to succeed.
The outcome of stage 1 will be notified in writing.

Stage 2 - Education and Learning Committee (ELC)
If the case is not resolved at Stage 1, it will be referred to ELC.

  • ELC consists of independent industry experts, education specialists and lay persons
  • No individual involved at stage 1 will be involved in stage 2 of the appeal
  • The case will be presented to ELC
  • ELC will not further review eligibility for recognition of prior learning credits
  • The purpose of the stage 2 appeals process is to ensure that the CII has dealt with the candidate fairly since the start of the application process and that the stage 1 appeal followed the correct process
  • ELC can instruct CII to reconsider the case and may offer recommendations
  • The outcome of and a report on the stage 2 appeal will be provided

The CII will aim to complete stages 1 and 2 of the appeal process and report the outcome within 50 working days. Where this is not possible candidates will be notified of alternate timescales.
Monitoring of the appeals process (self-assessment)
The CII has procedures in place for monitoring, evaluating and reporting on the operation of its appeals arrangements, including the number and nature of enquiries and appeals and their outcomes. CII share relevant data with the regulatory authorities on request.

In cases where a candidate might be unsatisfied with the outcome of an appeal, they can contact CII's regulator, the Office of the Qualifications and Examinations Regulator (Ofqual) directly. Their website is at:

The Chartered Insurance Institute,
42-48 High Road,
South Woodford,
E18 2JP

tel: +44 (0)20 8989 8464
fax: +44 (0)20 8530 3052

In all the processes described above, where deadlines have passed, exceptional circumstances may still be considered.