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Managing customer vulnerability

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Latest articles

CII Group moving global HQ in March 2026

The Chartered Insurance Institute (CII) Group will move its global HQ and London base to 30 Old Broad Street in the City of London from 2 March 2026. The move comes as the organisation’s five-year lease at 20 Fenchurch Street – also known as the Walkie Talkie – comes to an end in February.

Introducing ten newly Chartered corporate firms

Ten insurance and financial planning firms achieved Chartered Insurance Institute (CII) corporate Chartered status in the second half of 2025. Chartered status is a symbol of technical competence and signifies a firm’s public commitment to professional standards.  

Callum Beaton begins term as CII President

Today (1 January) Callum Beaton FCII, begins his term as President of the Chartered Insurance Institute (CII), the largest international professional membership body for insurance and financial planning professionals. Callum takes over the role from Nicola Stacey ACII. Debbie Mitchell DipPFS will serve as Deputy President for 2026.

CII: Data infrastructure and governance required for AI vulnerability management

A new Chartered Insurance Institute (CII) roundtable report outlines the need for firms to have adequate vulnerability management data infrastructure, governance frameworks, and a supportive culture as the pre-requisite for effective implementation of AI customer vulnerability management.