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Latest articles

Balancing Empathy and Vigilance: Supporting Vulnerable Customers in the Claims Process

Our recent webinar with the Chartered Insurance Institute on vulnerability in claims highlighted an important and growing challenge for our industry. 

CII New Generation group aims to boost understanding of risk in cryptocurrency

The Chartered Insurance Institute (CII) New Generation Programme 2024/25 London Market cohort hosted an event in October to examine how the London Market can demystify cryptocurrency insurance. The session brought together experts from across the sector to discuss how insurers can engage with the rapidly evolving asset class.

CII and PFS recognise excellence with Apprenticeship Awards and Qualification Prizes

As part of its commitment to upholding professionalism, and developing the next generation of talent, the Chartered Insurance Institute (CII) and Personal Finance Society (PFS) held their third annual Apprenticeship Awards and Qualification Prize giving ceremony on Friday evening (17 Oct 2025), recognising excellence across the insurance and financial planning professions.

Richard Susskind tells CII conference delegates: Build the AI systems that will replace old ways of working

Professor Richard Susskind, author of How to think about AI told delegates of this year’s Chartered Insurance Institute (CII) conference to think ahead, as ‘the market will seek different ways of delivering the outcomes that you deliver’.