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Building knowledge, developing core competence

The Certificate in Insurance is a core qualification for insurance staff working across all sectors of the industry (and the logical progression from the  introductory-level Award for the Foundation Insurance Test).

It provides a grounding in:

  • basic insurance principles including the regulatory environment;
  • the key insurance disciplines of underwriting and claims; and
  • popular products including: motor, household, healthcare and packaged commercial insurances
  • London market legislation, regulation, market practice and distribution for those starting work in or having dealings with this market.

It supports role-specific learning which will assist you to develop the relevant knowledge, skills and behaviours needed to succeed.

By covering a broad range of core topics, the Certificate allows you to develop the knowledge and confidence you need before you begin to focus your subsequent studies and specialise according to your ambitions and career requirements.

This qualification is the first step towards becoming professionally qualified and, as such, its value is widely recognised by employers throughout the insurance industry

On completion CII members will be entitled to use the designation 'Cert CII' (CII membership and Continuing Professional Development requirements apply).

Note: sector specific designations are available to CII members completing the Certificate that have also completed specialist units:

  • 'Cert CII (London Market)' - available to those completing the Certificate and the Award in London Market Insurance (units LM1 and LM2). Faculty membership requirements also apply.
  • 'Cert CII (Claims)' - available to those completing the Certificate including at least one of the following units: (IF4) Insurance claims, (P85) Claims practice, or (820) Advanced  claims. Faculty membership requirements also apply. 
  • 'Cert CII (Customer Service)' - available to those completing the Certificate including unit (IF9) Customer service in insurance.
  • 'Cert CII (Health and Protection) - available to those completing the Certificate via a number of possible unit combinations. Find out more about Cert CII (Health and Protection)

Flexible and comprehensive

As a Certificate candidate, you can select units from across the CII qualifications framework. This means you have access to the entire range of units currently available.

They offer something for everyone, whatever sector of the insurance industry you work in and whatever your particular specialisation or preferred career path. These range from the fundamentals of insurance practice and legislation through to personal lines product families, classes of commercial insurance and specialisms such as risk management and marine.

All qualifications are modular in structure, enabling you to select units of study according to your preference and career requirements. Each unit has a credit value and the accumulation of the stipulated number of credits leads to the award of the Certificate.

Meeting market expectations

Importantly, the certifiicate has been designed to assist you and your employer to comply with both the existing and future regulatory training and competence requirements. The UK regulator (FCA), and increasingly regulators worldwide, require you to demonstrate that you are competent in the work you do, and thereafter to maintain this competence.

This approach is designed to ensure that you have the appropriate knowledge and skills to perform your job effectively. Qualifications can play an important role in helping to meet the requirements by serving as an objective measurement of your technical awareness and understanding.

Office of Qualifications and Examinations Regulation (Ofqual)

Ofqual is the regulator of qualifications, exams and tests in England. They are also the regulators for the recognised awarding bodies (such as the CII). For further information refer to the Ofqual website: www.ofqual.gov.uk.

The Certificate in Insurance is registered, with Ofqual at Level 3. As a guide to the level of difficulty this indicates, a GCE A-Level is also at level 3 in the QCF.

Why the Certificate in Insurance?

The Certificate delivers many advantages:

  • Demonstrate to your employer, peers and customers your commitment to personal learning and development..
  • Can form part of an overall programme to meet the regulator's training and competence requirements.
  • Supports lifelong learning as prior study is recognised as you progress through the qualifications framework, taking accumulated credits with you.
  • Supports personalised learning programmes as you select the topics most appropriate to your role, rather than follow a rigid pre-set learning pathway.
  • Certificate in Insurance awarded upon completion.
  • Upon completion CII members can use the designation 'Cert CII', demonstrating their professional standing (Continuing Professional Development requirements apply).

Having successfully completed the Certificate in Insurance you will hold credits that can be used towards the Diploma in Insurance. 

Is the Certificate in Insurance right for me?

The Certificate is open to anyone, irrespective of educational background or experience. It is suitable for a diverse range of people, including:

  • Anyone wishing to gain a broad understanding of insurance principles, key disciplines and products.
  • Employees who have no formal insurance qualifications but wish to objectively demonstrate insurance knowledge and understanding.
  • Anyone working in specific technical claims handling or underwriting roles within a call or service centre environment.
  • Insurance staff employed in support functions such as human resources, marketing, IT and finance, wishing to develop an understanding of the industry in which they work.
  • Staff working for an organisation whose primary business is not insurance, but which offers insurance advice and products as part of its overall service to customers.
  • Staff taking an Intermediate Apprenticeship or Advanced Apprenticeship in Providing Financial Services can use the CII's Certificate in Insurance units to meet the technical certificate requirement. (This includes a pathway for those completing the Award in London Market Insurance.)

Your next step

Now that you have read about the Certificate in Insurance, gained an understanding of what it offers and decided that it meets your career development plans, it is time to finalise your entry.

The modules to the right of this page contain all the information you require to select the most appropriate study path. As you read through these, you will learn about the units on offer, the available learning materials, course and exam entry dates and deadlines, terms and conditions relating to entry, and the different ways you can enter.

Key facts

Key facts for the Certificate in Insurance

Level of qualification Core
Credits required to complete (existing credits carried forward) 401
Credits per unit 10 or 15 dependant on unit chosen
Number of available units 11 certificate units Plus access to FIT, Diploma and Advanced Diploma units
Compulsory units 1 unit (IF1) Insurance, legal and regulatory2
Exam format Online 1, 1.5 or 2 hours dependent on the unit chosen Multiple choice/mini case studies
Average study time 50 hours per unit
Combination of units at any level allowed? Yes Subject to completion requirements
Availability of exam sessions Year-round Availability varies from centre to centre, but typically exams can be sat weekly
Entry requirements? None
Credits available for prior learning? Yes
Record of Achievement issued for each exam pass? Yes
Completion Certificate/Diploma awarded? Yes Certificate in Insurance
Designation Cert CII, Cert CII (Claims), Cert CII (London Market), Cert CII (Customer Service), Cert CII ( Health and Protection)3 CII members are entitled to use on completion
Qualification and Curriculum Authority (QCA) approved? Note: funding may be available for approved examinations Yes level 3

Notes:

  1. A maximum of 30 credits obtained from financial planning qualifications (CII or comparable awarded by another educational body) can count towards the Certificate. Please note: this rule is currently under review - any changes will be publicised in 2013.
  2. Certificate candidates can satisfy the compulsory unit requirement by holding either IF1 the Award in London Market Insurance (units LM1 and LM2).
  3. Continuing Professional Development and Code of Ethics requirements apply.

Completion requirements

Entry requirements

There are no entry requirements to study for the Certificate

Completion requirements

To achieve the Certificate in Insurance you must accumulate a minimum of 40 credits. Candidates are required to take (IF1) Insurance, legal and regulatory - worth 15 credits  - or the Award in London Market Insurance: (LM1) London market insurance essentials and (LM2) London market insurance principles and practices - worth 25 credits in total. 

Units Credits   Unit Credits
(IF1) Insurance, legal and regulatory 15 or The Award in London Market Insurance: (LM1) London market insurance essentials and (LM2) London market insurance principles and practices 25


What does this qualification involve?

There is no prescribed order in which units must be taken, but it is strongly recommended that you sit the required compulsory units first since these provide foundation knowledge upon which the others build.

This flexible approach allows you to develop a course programme that suits your particular needs and requirements. You can tailor learning to your current role and/or develop areas which are new to you or where you need to gain in-depth knowledge.

Note: The notes below on 'Flexible learning options' detail the ability to use credits from CII financial planning units for insurance qualifications. Particularly relevant may be the Diploma in Financial Planning unit (J07) Supervision in a regulated environment which can be used towards completion of the Certificate. This covers key aspects of supervision, leadership and coaching, and provides 20 Diploma level credits on completion.

Certificate in Insurance units Credits
(LM1) London market insurance essentials 10
(LM2) London market insurance principles and practices 15
(IF1) Insurance, legal and regulatory - Compulsory unit 15
(IF2) General insurance business 15
(IF3) Insurance underwriting process 15
(IF4) Insurance claims handling process 15
(IF5) Motor insurance products 15
(IF6) Household insurance products 15
(IF7) Healthcare insurance products 15
(IF8) Packaged commercial insurances 15
(IF9) Customer service in insurance 15

 

Units Exam format Length of exam Nominal passmark Study hours Exam sessions
IF1/IF2/IF7 100 multiple choice questions 2 hours 70% 50 Year round (UK only, international sessions held during Apr and Oct)
IF3/IF4/IF8 75 multiple choice questions 2 hours 70% 50 As above
IF5/IF6 50 multiple choice questions and 5 case studies, each comprising multiple choice questions. 2 hours 70% 50 As above
IF9 50 multiple choice questions written to 10 case studies 90 mins 70% 50 As above
LM1 50 multiple choice questions 1 hour 70% 40 As above
LM2 55 multiple choice questions and 4 case studies, each comprising multiple choice questions 2 hours 70% 60 As above


Notes:
The recommended minimum study hours are shown in the table above (this will vary according to your experience and ability). The nominal pass marks are also shown. However, the actual pass marks may vary slightly from one session to another to ensure that the pass standard remains constant. You may sit as many exams as desired at a single sitting.

Flexible learning options

The overall CII insurance qualifications framework is extremely flexible, allowing you to select units from qualifications other than the one for which you are studying.

Therefore, if you are working towards the Certificate in Insurance you are able to select units from the entire insurance qualifications framework. If you sit or have sat CII financial planning exams (for example, the Financial Planning Certificate, Certificate in Financial Planning, Diploma in Financial Planning, Advanced Diploma in Financial Planning, Advanced Financial Planning Certificate, or comparable exams from other professional and educational bodies), you will also receive credits that can count towards completion of the general insurance qualifications.

When studying for the certificate you are allowed to claim up to 30 credits from financial planning units. (Please note: this rule is currently under review - any changes will be publicised in 2013.)

Your past qualifications can count

If you hold a degree or a professional qualification in a relevant subject, for example accounting, business or law, you could receive credits that count towards completion of a CII qualification through our recognition of prior learning scheme.

Important note: To be awarded a CII qualification, you must obtain, by CII examination, dissertation or coursework assessment, a pass in a unit from the qualification that you are looking to complete, and meet the qualification completion requirements. These rules apply irrespective of how many credits your existing qualifications might provide through recognition of prior learning.

Obtain your learning statement online

A CII personalised learning statement provides a record of the exams and resultant credits you hold which can be used towards completing CII qualifications. Importantly,  your statement sets out what you personally need to do to complete a qualification you are, or may be considering working towards, such as the Certificate in Insurance. 

How you are tested

Online testing

Entering for an online exam

We recommend booking at least six weeks in advance to give the best chance of getting your preferred exam date and venue.

Whilst there is no prescribed order in which units must be taken, it is strongly recommended that you sit the compulsory unit (IF1) Insurance, legal and regulatory first, since this provides foundation knowledge upon which the others build.

Paper-based exams

Outside the UK, Certificate-level exams are available to sit as paper-based exams held in April and October each year. This is offered at over 100 exam centres worldwide.

 

Important deadlines

Multiple choice on-line examinations - UK only

Applications for examination entry can be accepted up to seven working days before the day of the examination you wish to sit or typically up to three months in advance.

Changes to examination entry or cancellation of examination entry can be accepted if received, at least 21 days before the date of the exam for which you have entered.

  • Cancellations received at least 21 days before - 50% refund
  • Changes to entry received at least 21 days before - £41.00 administration fee required

Absence from an exam due to illness - written application, with medical evidence, may be made for either a 50% refund of the original entry fee or for your entry to be transferred. Application is to be received within two months of the date of the original exam.

Recognition of prior learning

When you pass exams through the CII, the credits will automatically appear on your learning account, including for exams that you may have passed under discontinued CII qualification routes. You may also be able to receive credits for relevant qualifications you have passed through other awarding bodies - to do this you should submit an application for recognition of prior learning.

By claiming credits for qualifications you've attained outside the CII framework, you'll avoid duplicating learning already undertaken, in turn reducing the amount of study and obtaining your CII qualification more quickly. 

If you wish to claim credits to recognise non CII qualifications held, please see the accreditation section of this website, where you can read full guidance on the rules and requirements and download an application form.

Important note: To be awarded a CII qualification, you must obtain, by CII examination, dissertation or coursework assessment, a pass in a unit from the qualification that you are looking to complete, and meet the qualification completion requirements. These rules apply irrespective of how many credits your existing qualifications might provide through recognition of prior learning.

Find out more about applying for recognition of prior learning »

Where next

Candidates completing the Certificate in Insurance may wish to consider the Diploma in Insurance.

The Diploma in Insurance is a technical and supervisory qualification for insurance staff working across all sectors of the industry. It has been developed to provide a firm grounding in insurance practice and to build more advanced technical knowledge.

Importantly, successful Certificate candidates possess at least 30 of the 120 credits required in order to complete this. In the development of the Diploma, care has been taken to provide coverage of the full range of insurance topics, ranging from the fundamentals of insurance practice and legislation through to personal lines product families, classes of commercial insurance and specialisms such as risk management and marine.

The Diploma is modular in structure, with candidates able to select units of study according to their preference and career requirements.

Each unit has a credit value and the accumulation of at least 120 credits at the stipulated levels leads to the award of the Diploma and entitles CII members to use the designation 'Dip CII (Continuing Professional Development requirements apply).

Successful candidates also have credits that count towards study for the Advanced Diploma in Insurance. Full details on the Diploma in Insurance are available online at Diploma in Insurance or from Customer Service.

(IF9) Customer service in insurance

Good service means good business

Insurance buyers have never been more demanding. Good service is the new minimum. Excellent service is required by anyone wanting to distinguish their offer from the competition.

There's even a regulatory imperative - good service standards are integral to Treating Customers Fairly (TCF).

The latest CII exam unit '(IF9) Customer service in insurance' provides a new way for customer facing staff to meet these challenges.

Who is it for?

  • New starters to the industry
  • Customer facing staff or those looking to move into these roles
  • Sales support and claims settlement staff within intermediaries and providers
  • Companies looking to evidence TCF

What does it offer?

The unit can be studied on its own as a standalone course, or as part of studies towards the Certificate in Insurance.

It will help build an understanding of the skills required, including:

  • Fulfilling customer requirements
  • Maintaining and building client relationship
  • The importance of keeping accurate and confidential records
  • Managing workload and time to meet business requirements
  • The main regulatory and legal requirements


The full syllabus can be viewed within the syllabus section.

Successful completion awards 15 Certificate-level credits in the CII qualifications framework.

CII members passing this unit as part of their route towards completion of the Certificate in Insurance can use the designation 'Cert CII (Customer Service)'.

What does it involve?

A 90 minute 'online' (multiple choice questions) exam.

The available study text covers the course syllabus in concise sections, backed up by RevisionMate, a free online study support tool. This can be purchased through the unit shop page by selecting IF9 under 'Certificate in Insurance units'.

Visit the IF9 shop page »

Credit awards for equivalent units

Due to the extent of syllabus overlap, certain combinations of units will result in only one award of credits.

Where two comparable units are held, the higher of the two credit figures will be added to your CII Learning Account. However, should you wish, you may still choose to sit an 'overlapping' unit in order to enhance your knowledge. Units affected are shown below.

Existing unit title Credits and level Existing unit title Credits and level
(IF1) Insurance, legal and regulatory 15 - Certificate (LM1) London market insurance essentials 10 - Certificate

Withdrawn unit title

Credits and level New unit title Credits and level
(P01) Insurance practice and regulation 20 - Diploma (IF1) Insurance, legal and regualtory 15 - Certificate
(IF2) General Insurance Business 15 - Certificate
(LM1) London market insurance essentials 10 - Certificate
(P04) Business practice 20 - Diploma (P92) Insurance business and finance 25 - Diploma
(P16) Healthcare insurance 25 - Diploma (IF7) Healthcare insurance products 15 - Certificate
(P03) Legal aspects of insurance 20 - Diploma (P05) Insurance law 25 - Diploma
(520) Company and contract law 30 - Advanced Diploma
(555) Life and disability underwriting 30 - Advanced Diploma (P61) Life, critical illness and disability underwriting 30 - Diploma
(556) Life and disability claims 30 - Advanced Diploma (P62) Life, critical illness and disability claims 30 - Diploma
(735) Life assurance 30 - Advanced Diploma (P63) Long term insurance business 25 - Diploma
(770) Principles of marine insurance 30 - Advanced Diploma (P98) Marine hull and liability insurance 30 - Diploma
(780) Aviation insurance 30 - Advanced Diploma (P91) Aviation and space insurance 30 - Diploma
(790) Private medical insurance 30 - Advanced Diploma (P64) Private medical insurance practice 25 - Diploma
(815) Underwriting management 30 - Advanced Diploma (960) Advanced underwriting 30 - Advanced Diploma

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

There are a number of other limitations to gaining credits for London market qualifications. View full details on recognition in the CII framework for London market qualifications, including the Lloyd's LLMIT

Assessment information

It is important that candidates entering for a CII assessment familiarise themselves with our service, in particular the rules and procedures that are in place.

Syllabuses

IF1 Insurance, legal and regulatory

Objective

To provide knowledge and understanding of the basic principles of insurance, including the main legal principles related to insurance contracts, the main regulatory principles related to insurance business and the key elements to protect consumers.


Read about updates that will affect Certificate in Insurance units »

 

IF2 General insurance business

Objective

To provide knowledge and understanding of basic insurance products and practice, including underwriting and policy wordings, claims, customer service and information and communication technology.


Read about updates that will affect Certificate in Insurance units »

IF3 Insurance underwriting process

Objective

To provide knowledge and understanding of the role of underwriting including identification, assessment and acceptance of risk, rating and relevant financial factors.

IF4 Insurance claims handling process

Objective

To provide knowledge and understanding of the claims handling process including notification, assessment, settlement and associated financial factors.

IF5 Motor insurance products

Obective

To provide knowledge and understanding of the practices and procedures connected with private motor, motorcycle and commercial motor insurance, with reference to applicable legal and regulatory considerations and to develop in candidates an ability to apply product knowledge and understanding on straightforward cases where unaccompanied but supervised advice is given.

IF6 Household insurance products

Objective

To provide knowledge and understanding of the practices and procedures of household insurances and associated forms of cover and to develop in candidates an ability to apply product knowledge and understanding on straightforward cases where unaccompanied but supervised advice is given.

IF7 Healthcare insurance products

Objective

To provide knowledge and understanding of the fundamental principles and practices relating to healthcare insurance.

IF8 Packaged commercial insurances

Objective

To provide knowledge and understanding of the development and design of packaged commercial policies, scope of cover provided by the most common forms of packaged commercial policy; and arrangement and operation of packaged commercial insurance contracts.


Read about updates that will affect Certificate in Insurance units »

IF9 Customer service in insurance

Objective

To provide knowledge and understanding of the customer service within the context of an insurance environment.


Read about updates that will affect Certificate in Insurance units »

LM1 London market insurance essentials

This unit provides an essential grounding in the workings of the London insurance market and is ideal for anyone starting their career in this area. It can serve as a standalone learning programme for anyone in a support function such as HR or finance, or it can be the first stage of a more in-depth learning pathway for those employed in a more technical role. 

This unit is worth 10 credits at Certificate in Insurance level in the CII qualification framework.

Read about updates that will affect Certificate in Insurance units »

LM2 London market insurance principles and practices

This unit provides a broader understanding of insurance process and practice across the London market.

Read about updates that will affect Certificate in Insurance units »