Details of terms and conditions which apply to candidates
enrolling for coursework with the CII are detailed below. These are
in addition to the terms and conditions contained within the
coursework assessment guidelines and instructions. By entering
coursework with the CII you agree to be bound by these terms and
In all the processes described below, where the deadline has
passed, exceptional circumstances may still be considered.
Access arrangements and reasonable adjustments
The CII is committed to creating and maintaining conditions
which give access to its education and assessment provision
regardless of age, disability, gender reassignment, pregnancy,
maternity, marriage/civil partnership, race, religion or belief,
sex or sexual orientation will allow candidates to maximise their
potential to the best of their abilities.
The CII acts at all times to ensure that no unfair barriers
apply to those seeking to gain the qualifications it offers. The
CII is committed to giving all candidates an equal opportunity of
achieving its qualifications in line with current UK and EU
The CII carries its equal opportunities policy through to cover
all the assessments it administers. Provisions are made for
candidates who have different educational requirements or
disabilities including those who are dyslexic, blind, partially
sighted or those with dexterity impediments.
If you are disabled or have a condition which you believe should
be taken into consideration in assessing your coursework
performance, you should apply in writing, enclosing evidence from a
professional, such as a Chartered Educational or Occupational
Psychologist, an Associate Member of the BDA or specialist trained
teacher holding Approved Teacher Status accredited by the BDA or a
doctor demonstrating appropriate specialist qualifications,
confirming your condition, explaining how your performance could be
affected and what steps can be taken to ensure you are able to
perform to your full potential. Applications without verifiable
appropriate evidence such as an appropriate diagnostic report will
not be considered.
Just a few examples of ways in which we have been able to assist
candidates is shown below:
- Dyslexia - alternative font, alternative colour
- Vision impairment - large font
- Long-term illness - time extension
Any application for a reasonable adjustment should preferably
accompany your coursework entry. Whilst the CII will take all
reasonable steps to meet the request, it may not be possible if
there is insufficient time to make arrangements. The CII will hold
your verified evidence on file, but you must send in a written
request for the adjustment to be made before each subsequent
coursework enrolment and the CII reserves the right to request
The CII is registered under the Data Protection Act 1998 and
will ensure that in providing products and services to you, it will
process your personal data fairly. Where your employer pays for any
of your tuition, the CII will upon the employer's request provide
your employer with details of your membership status and/or exam
record including attempts and results, unless you notify us to the
contrary by contacting Customer Service.
Organisations other than the CII sponsor prizes and awards based
on CII exam performance. If you do not wish any information to be
passed on to these organisations please contact Customer
We may from time to time wish to draw your attention to other
CII products and services which are likely to be of interest to
you. We may also share your data with third parties who will use
this for similar purposes, but will never sell your personal data
to third parties. The CII will assume that you consent to us using
your data in this way unless you notify us to the contrary by
contacting Customer Service.
Please note assignments are based on the published syllabuses;
you can find syllabuses in the relevant qualification section on
Candidates must complete and pass three written assignments,
including any re-sits during the 12 month enrolment period to
achieve a pass in the unit.
The CII's liability is limited to a complete refund of the fee
paid for the coursework concerned. Nothing in these conditions
excludes or limits the liability of CII:
(a) for death or personal injury caused by the negligence of
(b) for any matter which it would be illegal or unlawful for CII
to exclude or attempt to exclude its liability.
Proof of identity
You must show proof of identity to the CII on request. The
following are acceptable as identification:
- a current passport;
- a company identification card containing both your photograph
- a driving licence containing both your photograph and
- a national identity document containing both your photograph
If you fail to produce proof of identity when requested, the CII
reserves the right to withhold your result.
Candidates should refer to the syllabus and CII update website
www.cii.co.uk/updates for the latest
information on changes to legislation and industry practice.
In all instances the CII employs best endeavours to ensure that
assessment meet the specified criteria.
Assignments are based on the published syllabuses which are
available online at www.cii.co.uk. It is important that you keep
yourself informed of any changes which may occur affecting the
units you are studying by using material suggested in the reading
lists on the syllabuses in the relevant qualification section of
The CII will do all it can to provide students enrolled on a
study programme with updated materials as soon as legislative
changes become known but it cannot guarantee this in time for any
particular assignment. Candidates should refer to the CII update
website www.cii.co.uk/updates for the latest
information on changes to law and practice.
Coursework assessment guidelines and instructions
The rules contained within the Coursework assessment guidelines
and instructions must be adhered to.
Disciplinary action may be taken against any candidate found
guilty of dishonourable or unprofessional conduct or committing a
breach of the assessment rules. Penalties may be imposed for
falsification of documents or cheating during a coursework
assignment. The CII reserves the right to notify the relevant
regulatory body of any disciplinary action taken.
Publication of results
The CII reserves the right to publish coursework assessment
results, whether a pass or failure. Pass lists are published only
after results have been issued to candidates.
The decision of the CII Qualifications Examinations and
Assessments Committee is, in every case, final.
Assignment results are issued by first class post within 40
working days of submission.
The following pass marks apply to individual
- Units 820, 930, 960, 990, 991 and 992:
- Unit J09: 65%
Record of achievement (ROA)
A ROA will be issued for every unit passed.
Completion of qualification
If you have completed a qualification, the application forms to
apply for the appropriate designation will accompany the completion
certificate which will be sent directly to you within 15 working
days of the release of your confirmed result.
Replacement ROAs / certificates
These can be supplied for a fee per ROA or certificate. They
will include wording that shows they are a replacement. Please
contact Customer Service for full details.
The CII has a very strict system of checks which ensures that
all assignments properly marked and quality assured. Quality
assurance processes are in place to ensure that marking is accurate
and consistent and that assessment standards are maintained over
Markers are selected for their relevant and up to date knowledge
and experience and have been specifically trained to mark
coursework assessment in accordance with carefully laid down
Marks are not withheld for bad spelling, however poor grammar
could influence the mark allocated to application and analysis of
Post-results review of marking
The service is only available to candidates whose result is a
fail in any assignment. Only one review per assignment is
Requests for a post-results review of marking should be made to
Customer Service . You must apply within 35 days of the assignment
This review service will include:
- a review of the original marking;
- where the review does not result in a pass, a report on areas
for improvement will be sent.
The CII aim to provide the outcome within 35 days of receipt of
the request. A fee of £81 is payable for this service and is
refundable if the review results in a pass.
Coursework Appeals Policy
The CII is committed to providing fair and transparent
processes. The appeals procedure is intended for consideration of
circumstances that materially affect a candidate's performance in
an assessment where all other available routes for enquiries have
Grounds for an appeal
The grounds for appeal must be related to the CII's procedures
or their application. The appeals process will consider whether the
CII's procedures are consistent and have been fairly and properly
The principal grounds for appeal are:
- irregularities in the conduct of a coursework assignment;
- the procedures for question setting, marking and results
moderation of coursework;
- extenuating circumstances that were not revealed for valid
reasons prior to receipt of the result notification.
Circumstances not accepted as grounds for an
- Claims of being unaware of, or not understanding the coursework
assessment rules and regulations.
- Requests for further reviews of marking of a candidates'
Making an appeal
Appeals must be submitted within 28 days of the CII confirming
that all other routes of enquiry have been exhausted. A fee for
£115 is payable for this service and is refundable if the appeal is
successful. If you have purchased a re-submission for the same
assignment and the review results in a pass, the fee for this
re-submission will be refunded.
Applications must be made on the Appeals application form,
clearly stating the grounds for appeal, to the Deputy Company
Secretary at the address given below.
application form »
The CII will send written acknowledgement of the appeal and
indicate the period within which the appeal will be considered. The
CII will send a written account of the outcome.
The appeals process
The appeals process consists of two stages:
Stage 1 - CII staff
- A review by a CII senior staff member who has had no previous
involvement with the case, to offer information, advice and
guidance to the candidate where the grounds for the appeal might be
very unlikely to succeed.
- The outcome of Stage 1 will be notified in writing within 28
days of the appeal notification being received by the CII.
Stage 2 - CII Appeals Panel
If the case is not resolved at Stage 1, it will be referred to
the Appeals Panel. Appellants are required to advise the CII if
they wish to progress to Stage 2 of the appeals process within 28
days of receiving the outcome of Stage 1.
The Appeals Panel will consist of:
- A member of the Qualifications, Examinations and Assessments
- A specialist practitioner or an assessor as appropriate.
- An independent lay member.
- The Director of Accreditation Services or nominated
representative will normally act as the non-voting Chair of the
- The case will be presented to the Appeals Panel convened by
- The Appeals Panel is not authorised to further review the marks
of candidates' work.
- The Appeals Panel can instruct CII to reconsider the case and
may offer recommendations.
- The outcome of and a report on the Stage 2 appeal will be
The CII will aim to complete Stage 2 of the appeal process
within 45 days of receiving notification that the appellant wishes
to progress to Stage 2.
Monitoring of the appeals process
The CII has procedures in place for monitoring, evaluating and
reporting annually on the operation of its enquiry services and
appeals arrangements, including the number and nature of enquiries
and appeals and their outcomes. The CII share relevant data with
the regulatory authorities on request.
In cases where a candidate might be unsatisfied with the outcome
of an appeal, they can contact the CII's regulator, the Office of
Qualifications and Examinations Regulation (Ofqual) directly. Their
website is: www.ofqual.gov.uk
The Chartered Insurance Institute
42-48 High Road
Tel: +44 (0)20 8989 8464
Fax: +44 (0)20 830 3052
In all the processes described above, where deadlines have
passed, exceptional circumstances may still be considered.