Post-results services
Clerical re-check
This service is only available to candidates taking non-multiple
choice exams.
Requests for a clerical re-check should be made to Customer Service
at the address below. You must apply within 2 weeks of the release
date of the results.
This service will include the following checks:
- that all parts of the script have been marked;
- the totaling of marks;
- the recording of marks;
- the application of any adjustments;
- the application of any grade boundaries;
- the application of any special consideration, where
applicable.
The CII aim to provide the outcome of the re-check within 10 working days of receipt of the request. If you have booked a re-sit for the same unit and the check results in a pass, the entry fee for this unit will be refunded.
Post-results review of marking
The service is only available to candidates whose result is a fail in any of the non-multiple choice exams.
Requests for a post-results review of marking should be made to Customer Service at the address below. You must apply within 6 weeks of the release date of the results.
This is a review of the original marking to provide candidates with feedback and to ensure that the agreed mark scheme has been applied correctly. This service will include:
- a clerical re-check;
- a review of the original marking;
- where the review does not result in a pass, a report on those questions or question parts where the candidate scored less than 50% of the available marks following the review.
The CII aim to provide the outcome within 35 days of receipt of the request. A fee of £75 is payable for this service and is refundable if the review results in a pass.
If you have booked a re-sit for the same unit and the review results in a pass,
prior to you re-sitting the exam, the entry fee for this unit will be refunded.
Examinations Appeals Policy
The CII is committed to providing fair and transparent processes. The appeals procedure is intended for consideration of circumstances that materially affect a candidate’s performance in an assessment where all other available routes for enquiries have been exhausted.
The grounds for appeal must be related to CII’s procedures or their application. The appeal process will consider whether the CII’s procedures are consistent and have been fairly and properly applied.
The principal grounds for appeal are:
- irregularities in the conduct of an exam
- the procedures for question setting, marking and results moderation of exams;
- extenuating circumstances that were not revealed for valid reasons prior to receipt of the result notification.
- Claims of being unaware of, or not understanding the examination rules and regulations;
- Requests for further reviews of marking of candidates’ work.
Appeals must be submitted within 28 days of the CII confirming that all other routes of enquiry have been exhausted. A fee for £106 is payable for this service and is refundable if the appeal is successful. If you have booked a re-sit for the same unit and the review results in a pass, the entry fee for this unit will be refunded.
Applications must be made on the Appeals application form clearly stating the grounds for appeal, to the Deputy Company Secretary at the address given below.
CII will send written acknowledgement of the appeal and indicate the period within which the appeal will be considered. CII will send a written account of the outcome.
The appeals process consists of two stages:
Stage 1 – CII Staff
- A review by a CII senior staff member who has had no previous involvement with the case, to offer information, advice and guidance to the candidate where the grounds for the appeal might be very unlikely to succeed.
- The outcome of stage 1 will be notified in writing.
Stage 2 – CII Appeals Panel
If the case is not resolved at Stage 1, it will be referred to the Appeals Panel
- The Appeals Panel will be made up of:
- A member of the Qualifications, Examinations and Assessments Committee
- A specialist practitioner or an examiner as appropriate
- An independent lay member
- The Company Secretary or the Director of Awarding Body or nominated representative (chair, non-voting)
- The case will be presented to the Appeals Panel convened by CII.
- The Appeals Panel is not authorised to further review the marks of candidates’ work.
- The Appeals Panel can instruct CII to reconsider the case and may offer recommendations.
- The outcome of and a report on the stage 2 appeal will be provided.
CII will aim to complete stages 1 and 2 of the appeal process and report the outcome within 50 working days.
If an appeal is not resolved through the procedures detailed above, the CII will organise an independent review of the outcomes of the appeal as a last step in the appeals process. No-one with any involvement in the previous stages of the appeals process would be allowed to undertake such a review. A fee of £200 is payable for this service and is refundable if successful. CII will aim for the review to be completed within 25 working days from receipt of the request and payment.
CII has procedures in place for monitoring, evaluating and reporting annually on the operation of its enquiry services and appeals arrangements, including the number and nature of enquiries and appeals and their outcomes. CII share relevant data with the regulatory authorities on request.
In cases where a candidate might be unsatisfied with the outcome of an appeal, they can contact CII’s regulator, the Office of the Qualifications and Examinations Regulator (Ofqual) directly. Their website is at: www.ofqual.gov.uk
The Chartered Insurance Institute,
42-48 High Road,
South Woodford,
London
E18 2JP.
tel: +44 (0)20 8989 8464
fax: +44 (0)20 8530 3052
email: customer.serv@cii.co.uk
website: www.cii.co.uk
In all the processes described above, where deadlines have passed, exceptional circumstances may still be considered.
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