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Money’s too tight to mention: will the IPOD generation ever trust financial services?
A major research project examining the financial issues and habits of adults aged 18–34. With limited savings, high debts and low levels of financial capability, the “IPOD” generation (Insecure, Pressurised, Over-taxed and Debt-ridden) could be at the highest risk in any upcoming economic downturn. Published 2008.

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Financial capability: the public's perspective in the current economic climate
A research report examining the public’s views on financial capability against the backdrop of the ongoing credit crunch. The findings provide a valuable insight into public attitudes towards financial security, financial advice and confidence in the banking system. Published 2008.

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Skills survey
The CII’s second annual membership skills survey. The findings show an increase in the number of employers reporting technical skills shortages and also in those believing in the importance of professional qualifications. Published 2008.

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The evolution of claims
The Claims Faculty has published an extensive research report on the evolution of claims, giving a comprehensive view of the key role that claims plays in today's insurance marketplace. It also highlights the importance of skilled claims practitioners to the success of any claims operation. Published 2007.
Click here for the full report (members only). Click here for a public executive summary.
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The future of distribution in SME commercial general insurance: the impact on underwriting and the underwriter of the 21st century
The CII's Underwriting Faculty and E&Y have worked in partnership to examine the future of distribution in the SME segment of the commercial lines insurance market and the impact this will have on underwriting. Published 2007.
Click here for the full report (members only). Click here for a public executive summary.
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Professionalism and reputation
Research commissioned from Deloitte and Touche into the development of professional standards in financial services. A contribution to the FSA's retail distribution review. Published 2007.

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Opinion leader research: broker and insurer relations in a regulated world
Survey based on face-to-face and telephone interviews with 138 senior executives in insurance companies and broking firms. Published 2006.
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Leadership for innovation
Introduction to a joint research project with Cass Business School, City University into what makes successful leaders of innovative organisations. Published 2004. |

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Company education support 2003
The CII's third periodic analysis of qualification support schemes available to employees working in the insurance and financial services sector. Based on the replies of 141 respondents. |

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Company education support 2002
The CII's second periodic analysis of qualification support schemes available to employees working in the insurance and financial services sector. Based on the replies of 162 respondents. |

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Climate change and insurance
Sets out current thinking on climate change and how it has and will affect insurance. Includes chapters on UK recreation and tourism, the construction, energy and water industries and property insurance. Published 2001. |

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Occupational injury compensation and rehabilitation: a discussion paper on whether the UK insurance industry can create an effective injury benefits and rehabilitation programme
Looks at the growing science of rehabilitation and its use in occupational injury compensation and employer's liability insurance. Primarily UK-focused, with examples from around the world. Published 2001. |

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Company education support: an analysis of qualification support schemes available to employees working in the insurance and financial services sectors
The CII's first report on the qualification support schemes that UK employers have for their staff. An analysis of 75 organisations' schemes. Includes guidelines and suggested models for an education support scheme. Published 2000.
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Retirement planning in the current legislative framework
Looks at UK pension options at retirement including pension fund withdrawal and investment implications. A best practice model for advisers is included. Published 2000. |

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Principles for the structural reform of social insurance
By Peter Gray. Winner of the CII's 1996 Morgan Owen medal essay competition. Traces the development of social insurance in the UK and sets out the key features of a possible new welfare model. Published 1997. |
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The impact of changing weather patterns on property insurance
One of the first UK reports to examine the impact of climate change on insurance. Includes possible strategies to manage climate change. Published 1994. |