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Chartered Insurance Institute
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Vulnerable customers and insurance

CII video outlining how insurers and brokers can support vulnerable customers

In this half hour CPD video we talk through the findings of the CII New Generation Group research into insurance and vulnerable customers, including a look at best practice from other sectors and details of the group's seven key recommendations that insurers and brokers should consider when developing their own strategies across claims, underwriting and broking.

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Read or download the full New Generation Group report here:

The video is presented by Jenny Wakelin, a member of the New Generation Group behind the report. The full list of authors is:

Rahul Gumber ACII Chartered Insurer, Aviva

Kate Handley ACII Chartered Insurer, Direct Line

Chris Smart DipCII, Ageas

Victoria Smith DipCII, HSB Engineering Insurance

Jenny Wakelin ACII Chartered Insurer, NFU Mutual








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