Insurance Broking Faculty

CII CPD Review

The CII Group has published the summary findings of our first ever Continuing Professional Development (CPD) survey. The survey, undertaken in autumn 2008, attracted responses from over 3,500 General Insurance Faculty members. The key findings will provide an important fact base to inform the CII’s review of CPD requirements going forward, with next steps to include a discussion paper outlining the key issues facing CPD today.

Our aims are to increase the relevance of CPD, help members, employers and the public to see the benefits of undertaking professional development, and increase awareness of the many existing CPD opportunities.

Please click here to view the survey findings, What you told us about CPD.

World-class Service

This new piece of research by the Insurance Broking faculty and Ernst & Young sought to investigate what ‘world class’ service looks like, and the resulting report makes for vital reading. It reveals a detailed analysis of priority service dimensions, key interaction points and importantly investigated to what effect service is fit for purpose, outlining areas for improvement.

The report has been optimised for the web, and as part of this we have removed any blank pages which are necessary in the printed version (e.g. chapter dividers). As a result, the page numbers are not consecutive, but no content is missing.

Delivering World-class Service - Full Report launch

For a competitive advantage in a changing mid-corporate commercial insurance market

The CII hosted a breakfast event at the BIBA Conference in Manchester to mark the launch of a research paper on Delivering World Class Service in the mid-corporate commercial lines market, produced by the Institute in conjunction with Ernst & Young. Over 40 leading lights from the broking and insurer market assembled to debate key issues, with a good-natured but lively debate covering a wide range of topics.

Among the themes to emerge was the role of insurers in the provision of high-quality service. Should brokers blame insurers or should they seize control of service issues? Should brokers be more discriminating in their choice of insurer - or is the problem that too few insurers dominate the market, reducing the choice.

The competence of staff at both broker and insurer offices was also highlighted, with attendees agreeing that brokers are best advised to invest in training and development as part of general efforts to boost knowledge and capability within the sector. Learning was identified, alongside standards, ethics and continuous development, as a cornerstone of professionalism.

Perhaps predictably, the debate covered the impact of price on the insurance market. Delegates agreed that the focus should be on value rather than on striving to reduce the size of the premium in order to get business on the books.