Claims Faculty

The Jackson Reforms explained

The CII Claims Faculty has teamed up with the Forum of Insurance Lawyers in order to provide members with legal updates, analysis and presentations on legal developments that impact the insurance claims profession.

Watch video ^{Members only}

New Media – communicating in a crisis

The Next Generation Claims Group 2010-2011 recently published the report “New Media – Communicating in a crisis” which details exactly how the insurance profession can use new media, particularly Twitter, to enable the early dissemination of fact based information provided, promoted and produced by the Association of British Insurers – and others - and enhance public awareness of practical self-help tools, facts and resources.

This summer the CII will be launching annual New Generation groups across all of the general insurance faculties. The New Generation initiative is part of a faculty strategy designed to support the retention of talent and the development of tomorrow’s leaders. It aims to complement existing company talent programmes and give the individuals selected additional exposure to market issues and tools to equip them for future leadership opportunities and to allow them to make their mark on their chosen profession by being involved in an industry initiative of their own choosing.

Download the Report

New Generation Claims Group Biographies

Fraud & Surveillance

Fraud is a huge concern to us all, especially in the current economic situation where the number of fraudulent claims has increased significantly.

The CII’s General Insurance Faculties have set out to aid awareness and understanding of some of the ways fraudulent claims can be identified. The short videos below look at three real cases where suspicions were raised, indicating the claims may potentially be fraudulent. Through attention to detail by the claims handlers coupled with the use of surveillance to investigate the claims, vital information can be gleaned which helps ensure only genuine claims are paid.

Watch video here ^{*members only}

Innovation: that Eureka moment

The CII’s General Insurance Faculties held a roundtable debate on the topic of innovation. Chaired by Lynn Richards-Cole, our roundtable produced a hugely enlightening debate as insurance leaders discussed not just the way to success, but also the potential barriers to innovation and the ways in which these barriers can be broken down.

Please click here to read the full report. ^{*members only}

Talent Webinar

On the 8 th November the chairmen of the four General Insurance Faculties took part in a webinar on the topic of Talent. Lynn Richards-Cole (Insurance Broking Faculty) chaired the debate and was joined by Alan Woof (Underwriting Faculty), Adrian Ballardie (London Market Faculty) and Tony Emms (Claims Faculty).

The debate was recorded and can be seen here. ^{*members only}

Insurance sector views on business continuity

The Chartered Insurance Institute’s General Insurance Faculties are working with the Business Continuity Institute (BCI) to raise awareness of the importance of Business Continuity Management

In June we asked members to complete an online survey, and the results of that research are now available. The report therefore highlights some significant opportunities for the insurance sector to improve communication and understanding of the benefits of client business continuity programmes.

To view the full report “Insurance sector views on business continuity” click here ^{*members only}

Ethics: making the right choices

The CII’s General Insurance Faculties held a roundtable debate in London in March of this year to discuss the topic of behaving ethically. Within the insurance industry, there is a firm belief that we are honourable people with high ethical standards. However, as this free-flowing and lively debate revealed, there are still plenty of questions to be asked and answered by the industry as well as plenty of opportunity for improvement.

To read the full report please click here ^{*members only}

Spotlight on Claims

The reports of ‘Frozen Britain’ dominated the news headlines earlier this year. And we only need to look back to the end of 2009 when Cumbria was hit by serious flooding. At the Claims Faculty’s Spotlight on claims member seminar market experts gave their views on how weather is affecting claims and the insurance industry. The event was filmed, and is now available to members to view. Please note you will be required to log in to watch the films.

To watch videos click here *member only

Strategy Matters – driving claims to the next level of performance

This new piece of research by the Claims faculty and Ernst & Young provides insight and an understanding of the factors driving claims strategy in the UK insurance market. Key areas of analysis include skills, process and technology and the report makes essential reading.

To download the executive summary click here

For a copy of the full report click here *available to CII members only

Please note: you will be required to log in to download the full report.

The report has been optimised for the web, and as part of this we have removed any blank pages which are necessary in the printed version (e.g. chapter dividers). As a result, the page numbers are not consecutive, but no content is missing.

Highlights from the new Claims Faculty research report – an exclusive interview

In this video, Tony Emms, Chairman of the CII Claims Faculty interviews Imran Ahmed, Partner, Ernst & Young about the highlights of the recent Claims Faculty research report Strategy Matters. The CII and Ernst & Young worked in partnership to produce this new research report, which members can download in full (see above). You will be required to log in to view the interview.

To watch the video click here *available to CII members only

Fraud - A claim handlers guide

The Claims faculty are pleased to advise that Crawford and Company’s fraud guide is now available to members.

‘A claims handler’s guide’ is a practical guide and an extremely useful reference point for all claims handlers. It considers the; who, what, why, when and how of fraud investigation and covers key issues and the current law.

The full guide is available to members only, to log in and view the guide please click here.

Seizing the opportunity

Continuing professional development (CPD) has an important part to play in maintaining a strong and valued industry for the future.

As you are aware The CII has been examining the role of CPD in today’s work environment. To gain wider views the CII hosted a roundtable, inviting a wide selection of industry practitioners from all the CII faculties to give their views. This report captures the debate that took place; the main areas of discussion were-

• CPD content and oversight;
• Measuring activity and effectiveness;
• The employers’ role and engagement;
• Raising public confidence.

By joining a broad range of practitioners from various industry sectors and at varying levels, the roundtable was a great success resulting in an interesting and lively debate. Some valuable points were made, along with a number of good suggestions that will be explored further.

To read the full report please click here.

CII CPD Review

The CII Group has published the summary findings of our first ever Continuing Professional Development (CPD) survey. The survey, undertaken in autumn 2008, attracted responses from over 3,500 General Insurance Faculty members. The key findings will provide an important fact base to inform the CII’s review of CPD requirements going forward, with next steps to include a discussion paper outlining the key issues facing CPD today.

Our aims are to increase the relevance of CPD, help members, employers and the public to see the benefits of undertaking professional development, and increase awareness of the many existing CPD opportunities.

Please click here to view the survey findings, What you told us about CPD.

The Evolution of Claims

The Claims Faculty has published an extensive research report on The Evolution of Claims. Reflecting the views of over 520 Claims Faculty members, CEOs, MDs and opinion formers the research gives a comprehensive view of the key role that claims plays in today's insurance marketplace. It also highlights the importance of skilled claims practitioners to the success of any claims operation.

Click the image to download an Executive Summary.

For a copy of the full report - available to CII members only - please click here to visit CII Knowledge Services.

Please Note: you will be required to log in to access the report.