Claims Event

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• Programme Overview
• Speakers
• Prices

Programme Overview

08.45 - Registration / Breakfast

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09.30 - Introduction

Jonathan Clark, Senior Vice President, Crawford & Co and Chairman, CII Claims Faculty

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09.40 - Keynote

The Future of Claims
Graham Gibson, Claims Director, Groupama

The changing environment of claims and the major issues affecting the industry have a major impact on the role of people within it. The Claims Faculty has conducted a major piece of market research looking at the future requirements of a claims operation and Graham Gibson will provide an insight into its conclusions and his view of the future.

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10.00 - The role of claims

Panel of market leaders providing a snapshot of the key elements

What are the numbers? – a financial perspective
John O’Neill, Consultant, Lloyd’s
What are the numbers behind the front end operation?

Claims and the bottom line – the claims perspective
Jon Dye, Claims Director, Allianz Cornhill The claims response

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10.30 - The high performing claims operation – The People Perspective

Having the right people in claims is “vital” but the industry still struggles to get the right people because there is a “big shortage of great claims staff”

While it is recognised that there has been recent improvements within claims, such as better technology, reduction in claims costs and a deeper understanding of customer service, claims professionals also believe that there has been a decline in the quality of staff, a simplification of claims jobs and depersonalisation of service.

The panel will discuss what the industry is doing to turn this around.

Chair: Jonathan Clark, Senior Vice President, Crawford & Co and Chairman, CII Claims Faculty
Panel: David Harris, Chief Operating Officer, Amlin; David Gittings, CEO, Lloyd’s Market Association & Chairman, CII London Market Faculty; Steve Lathrope, Partner, Accenture

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11.30 - Why reserving matters

David Simmons, Head of Financial Modelling and ReMetrics Executive Member, Benfields

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12.00 - Claims in action – large loss case study

Peter Shaw, Crawford & Co;
Steve Parry, Claims Director, ACE;
Andy King, Senior Vice President, Marsh

Large losses focus public attention on the insurance industry and place the claims process in the limelight. How well do we really respond with the need to balance our duty of care with superior technical and legal management.

This session involves the team perspective using a practical case study to highlight the major issues.

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14.00 - Breakout Sessions

1. Re-engineering claims

   Chairman: Helen Brown, Accenture
   Jamie Allsop, Project Manager, Claims Transformation Programme, CIS
   David Stoddard, Head of Customer Service, Lloyd’s TSB Insurance

2. Breakout 2

   The changing nature of the claims professional
   Chairman: Gerry Loughney, Chief Executive Officer, Cunningham Lindsey
   Mark Burr, Claims Account Manager, Lloyd’s
   Paula Johnston, Claims Centre Manager, Legal & General

3. Breakout 3

   Fraud - still a big issue?
   Chairman: David Williams, Claims Director, AXA
   John Beadle, Chairman, Insurance Fraud Bureau
   Will Gaskell, VFM services

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15.00 - The Big Debate

Compensation culture?
Chaired by Lord Hunt of Wirral, Deputy President of the CII – this interactive debate will explore the ever increasing expectations of the claimant and the levels of damages being awarded. Does the way in which liability claims are handled add to the levels of damages? Do we have effective fair and equitable processes in place?
Chairman: Lord Hunt of Wirral MBE, Deputy President, CII<
David Williams, Claims Director, AXA
Justin Jacobs, ABI
Jon Dye, Claims Director, Allianz Cornhill

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16.00 - The impact of claims management regulation

Mark Boleat, Head of Claims Management Regulation, Ministry of Justice

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16.30 - Close

Jonathan Clark - Chairman, Claims Faculty

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19.30 - Dinner

Guest speaker - Bear Grylls
(Dress code: lounge suits)

Speakers include...

• Jonathan Clark, Senior Vice President, Crawford & Co and Chairman, CII Claims Faculty
• Graham Gibson, Claims Director, Groupama
• Jon Dye, Claims Director, Allianz Cornhill
• David Harris, Chief Operating Officer, Amlin
• David Gittings, Chairman, London Market Faculty & CEO,
  Lloyd's Market Association
• David Simmons, Chairman, Benfield
• Steve Parry, Property and Emerging Markets Claims Manager, ACE
• Gerry Loughney, Chief Executive Officer, Cunningham Lindsey
• Paula Johnston, Claims Centre Manager, Legal & General
• John Beadle, Chairman, Insurance Fraud Bureau
• Lord Hunt of Wirral, Deputy President, CII
• David Williams, Claims Director, AXA
• Helen Brown, Accenture
• Will Gaskell, VFM services
• Justin Jacobs, ABI
• Peter Shaw, Crawford & Co

Prices

(all prices include VAT)

Member

• £209.00 / £298.00 inc dinner
• Dinner only £95.00

Non member

• £319.00 / £399.00 inc dinner
• Dinner only £95.00

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