Frequently Asked Questions

• Log in to the Website
• Updating your personal details
• General/Customer Service
• Membership
• CPD
• PFS
• Exams
• Study Materials
• Continuous Assessment
• Face-To-Face Training
• e-LEARNING

The following are some of the most frequently asked questions we receive and should save you time in dealing with your enquiry.

Log in to the Website

Q: I can't log on to the website - why?

A:

A new security password service was introduced in November 2006 so to log on please check which category is relevant to you: -

• New User: No PIN ever and have not created a password since Nov 06
• No Password: Have PIN but haven't created a password since Nov 06
• Forgotten Password: Have PIN and have created a password since Nov 06

Updating your personal details

Q: I have moved. What do I need to do?

A: Visit our website at http://www.cii.co.uk/amend/ to update your details.

Q: Why can't I change my name online?

A: Because we need documentary evidence to ensure our records are updated
correctly and you should submit this to Customer Service.

Q: I have got married since I registered with you, how do I change my name?

A: Please send in a copy of your marriage certificate to Customer Service for us to update your records.

General/Customer Service

Q: What is a PIN?

A: This is a Personal Identification Number which is allocated to you and all your records are kept against it. If you have been allocated a Personal Identification Number (PIN) this does not automatically mean that you are a member of the CII/PFS.

Q: Where are the application forms?

A: For financial qualifications please visit our website at the following link http://www.cii.co.uk/financialservices/qualifications.aspx, each qualification is under the left hand menu, select required qualification; application forms are then available at the bottom of each qualification page. Alternatively contact Customer Service on +44 (0) 20 8989 8464.

For general insurance qualifications please visit our website at the following link http://www.cii.co.uk/generalinsurance/qualifications.aspx, each qualification is under the left hand menu, select required qualification; application forms are then available at the bottom of each qualification page. Alternatively contact Customer Service on +44 (0) 20 8989 8464.

Q: Where can I download brochures?

A:

For financial qualifications please visit our website at the following link http://www.cii.co.uk/financialservices/qualifications.aspx, each qualification is under the left hand menu, select required qualification; brochures are then available at the bottom of each qualification page. Alternatively contact Customer Service on +44 (0) 20 8989 8464.

For General Insurance qualifications please visit our website at the following link http://www.cii.co.uk/generalinsurance/qualifications.aspx, each qualification is under the left hand menu, select required qualification; brochures are then available at the bottom of each qualification page. Alternatively contact Customer Service on +44 (0) 20 8989 8464.

Q: What credit cards do you take?

A: We accept Visa, Mastercard, Delta, Switch/Maestro and Solo. We do not
accept American Express or Electron.

Q: I have lost my certificate/Record of Achievement. How can I get a duplicate copy?

A: The majority of duplicate certificates cost £10.00 each and Records of Achievement £5, these can be ordered by telephone on +44 (0) 20 8989 8464, by fax on 020 8530 3052 or by e-mail from customer.serv@cii.co.uk - payment can be made by credit/debit card. An order can alternatively be submitted by post with payment by cheque made payable to Chartered Insurance Institute, and sent to Customer Service, 42-48 High Road, South Woodford, London E18 2JP.

Q: I need information on the fees for examinations, study materials etc regarding your Qualifications?

A:

For financial qualifications please visit our website at the following link http://www.cii.co.uk/financialservices/qualifications.aspx, each qualification is under the left hand menu, or contact Customer Service on +44 (0) 20 8989 8464.

For general insurance qualifications please visit our website at the following link http://www.cii.co.uk/generalinsurance/qualifications.aspx, each qualification is under the left hand menu, or contact Customer Service on +44 (0) 20 8989 8464.

Q: I am researching XYZ, how can I find some information on this subject?

A: CII Knowledge Services provides access to a wide range of information on insurance, risk and related financial services. Members and subscribers can use the online service at www.cii.co.uk/knowledge or visit the library at 20 Aldermanbury. Enquiry and document delivery services are also available. Non-members may use the Library for a fee.

Q: I am studying for the CII exams and would like to read something to update and expand upon what is in the coursebook, can you help me?

A: For most CII exams there is a list of recommended reading in the syllabus which you can find within the syllabus section for each qualification on the website. Most of the items listed can be borrowed by members from CII knowledge Services, www.cii.co.uk/knowledge/lending . You may also be able to purchase some at a special discount as a CII member at www.cii.co.uk/knowledge/bookshop.  You can also find much other information on your subject via CII Knowledge Services. The fact files at http://www.cii.co.uk/knowledge/factfiles are particularly useful for updating your knowledge on a particular subject

Q: I need market data on XYZ, how can I get it?

A: A good starting point for insurance and related statistics is the CII Knowledge Services market data feature at http://www.cii.co.uk/knowledge/marketdata. If this doesn't have the figures you want you can search the Knowledge Gateway feature on the same site or contact CII Knowledge Services direct on 020 7417 4415

Q: When will I receive confirmation about my exam entry?

A: Confirmation of your exam will be dispatched within 7 days of your entry being processed. If you do not receive this please contact Customer Service on +44 (0) 20 8989 8464.

Q: When will I receive my admission permit (for non on-line examinations only)?

A: This will be dispatched ten days before the examinations begin or six weeks for international applicants. When you receive your admission permit you must check whether any change has been made in the dates or times of the units for which you have entered and that the units shown on your permit are those that you intend to sit. If there is any discrepancy you should contact Customer Service immediately on +44 (0) 20 8989 8464.

Q: What is the last date to change or enter exams?

A: This information is available at http://www.cii.co.uk/cii/about/deadlines.aspx.

Q: What is the closing date for entry into exams?

A: This information is available at http://www.cii.co.uk/cii/about/deadlines.aspx.

Q: How do I book an online exam?

A: Go to http://www.cii.co.uk/ and select examination scheme and quick link to unit.

Q: How do I book a paper based exam?

A: Go to http://www.cii.co.uk/ and select examination scheme and quick link to unit.

Q: What are the CII examination dates?

A: This information is available at http://www.cii.co.uk/cii/about/deadlines.aspx, for specific exam dates these are available in the brochures.

Q: I recently sat an examination, when are the results released?

A: For on-line examinations provisional results are available immediately with the confirmed result notifications being dispatched to you within seven working days. For all other examinations the dates will be shown on your admission permit or the information is available at http://www.cii.co.uk/cii/about/deadlines.aspx.

Q: I recently sat an examination and have lost my paperwork which includes my candidate number what do I do? (for non on-line examinations)

A: Call Customer Service before the release date of the results to get all the relevant details to ensure you are able to access them on the day they are released on +44 (0) 20 8989 8464.

Membership

Q: How do I join CII?

A: Visit http://www.cii.co.uk/cii/membership.aspx.

Q: What is a member?

A: A member is someone who pays an annual membership fee to the CII - If you have been allocated a Personal Identification Number (PIN) this does not automatically mean that you are a member of the CII/PFS.

Q: What is the cost of membership?

A: This varies accordingly to the level you are applying for. Please visit http://www.cii.co.uk/cii/membership/prices.aspx for full details or call customer service on +44 (0) 20 8989 8464.

Q: What will my membership include?

A:

If you are new to the industry or are progressing your studies, belonging to the Chartered Insurance Institute enables you to accelerate your career development. As a CII member you can gain the competence, knowledge and understanding required to flourish in your current role and, if and when you decide to move, to enjoy further success in the professional arena.

If you have completed a qualification or have been working in the industry for several years, CII membership can play a vital role in consolidating your position within the insurance and financial services market. With CII services, products and facilities at your disposal, you can develop your capabilities in line with your ambitions, ensuring you maximize your potential and participate fully in your chosen profession. 

For full details, please visit our website at http://www.cii.co.uk/cii/membership/benefits.aspx.

Q: Can I pay my membership fee monthly?

A: Yes by Direct Debit - please call us on +44 (0) 20 8989 8464 or complete a direct debit form which you can download by clicking the link below - www.cii.co.uk/documents/direct_debit.pdf.

Q: Do I have to be a member of the CII to take exams?

A: No. But you could save money on CII products and as a member would also be able to take advantage of additional benefits. For full details go to http://www.cii.co.uk/cii/membership/benefits.aspx.

Q: How do I become a member?

A: Please visit our website at the following link http://www.cii.co.uk/cii/membership.aspx for some levels or contact Customer Service on +44 (0) 20 8989 8464.

Q: How can I access an election application?

A: You need to contact us at customer service on +44 (0) 20 8989 8464 to arrange for the appropriate paperwork to be sent.

Q: Can I apply for election on-line?

A: You are unable to currently apply for this on-line. Please call customer service on +44 (0) 20 8989 8464.

Q: I have retired from active business life and wonder if I am entitled to pay a reduced subscription fee?

A: Please visit our website at the following link http://www.cii.co.uk/cii/membership/retired_members.aspx where you can download an application form to apply for our Retired Members Scheme or contact Customer Service on +44 (0) 20 8989 8464 for an application form.

Q: I am a member of the CII/PFS, but am currently unable to pay the full amount due for my subscription can you help me with my payments?

A: Please visit our website at the following link http://www.cii.co.uk/cii/membership/support_scheme.aspx for further details or contact Customer Service on +44 (0) 20 8989 8464.

Q: I am a member of the CII/PFS holding a designation and need information regarding the Continuing Professional Development Scheme?

A: Please visit our website at the following link http://www.cpd.cii.co.uk/help/welcome.asp for further information regarding our Continuing Professional Development scheme and our CPD easy.online tool or contact Customer Service on +44 (0) 20 8989 8464.

Q: I wish to become a Fellow of the CII (FCII) what do I need to do?

A: Full details can be found on our website at http://www.cii.co.uk/generalinsurance/qualifications/fellowship.aspx or telephone our Membership Department on 020 7417 4412.

CPD

Q: I can't log on to the on-line CPD tool?

A: Please contact Customer Service on +44 (0) 20 8989 8464.

Q: I am a member of the CII/PFS holding a designation and need information regarding the Continuing Professional Development Scheme?

A: Please visit our website at the following link http://www.cpd.cii.co.uk/help/welcome.asp for further information regarding our Continuing Professional Development scheme and our CPD easy.online tool or contact Customer Service on +44 (0) 20 8989 8464 (CII) or 020 8530 0852 (PFS).

Q: I am a qualified member and need information regarding the Continuing Professional Development Scheme?

A: We have a CPD easy online tool for you to use at http://www.cpd.cii.co.uk/help/welcome.asp or for further information regarding our Continuing Professional Development scheme or contact Customer Service on +44 (0) 20 8989 8464.

PFS

Q: I am a member of PFS - does this mean that I am a member of the CII too?

A: As a member of the PFS you will be automatically given membership of the CII and the added benefits associated with this membership.

Q: Does the PFS have its own Board of Directors?

A: Yes it does - the PFS Board comprises of 8 Member Directors and 3 Executive Directors. All Member Directors are required to be qualified to at least DipPFS level. All Member Directors are selected through a nomination process developed by the Society - appointment is confirmed at the Annual General Meeting.
The Executive Directors are the Chief Executive, Public Affairs Director and the CII Director General.

Q: What does the PFS do to represent me?

A: The PFS represents the interests of the profession at the highest level. Our approach is to emphasise the professional standing of members and the need for quality financial advice to turn the tide of adverse comment.

Q: What Events do the PFS run?

A: The PFS holds an extensive programme of events for its members, such as Regional Meetings, Technical Seminars, One Day Conferences, Study Groups and the Annual conference and Exhibition.
All events within the Regional Network are free of charge to members.

Q: What happens at a Regional Meeting?

A:

Any member can attend any of the 96 Regional Meetings held each year - no matter where it is - invitations are sent out for the Regional Meeting in your own particular area. Regional Meetings are very popular and booking your place is essential. The Regional Programme includes such elements as:

• Business & Personal Development sessions
• Regulatory Updates and Related Business Impacts
• National Speakers
• Specialist Technical Sessions
• Society and Local Regional News
• Technical Workshops

Booking Hotline: 0845 166 8415.

Q: What is the Code of Conduct?

A: The Societies Code of Ethics and Conduct goes beyond the legal requirements of the Financial Services and Markets Act 2000. The PFS looks to its members to meet these standards which set down the principles that all members should follow in the course of their professional duties. All members of the society promise to abide by the jointly branded PFS/CII Code of Ethics & Conduct. This is available via the www.thepfs.org.

Q: I would like to use my designation and the PFS logo on my stationery?

A:

As a member you can use your designation as it appears on your membership card. For further information contact Customer Service on +44 (0) 20 8989 8464.

The PFS logo may also be used on corporate stationery where all registered individuals are members of the Personal Finance Society.

The PFS logo may be also used on a members corporate website where all registered individuals are a member of the Personal Finance Society.

Exams

Q: Do I have to be a member of the CII to take exams?

A: No. But you could save money on CII products and as a member would also be able to take advantage of additional benefits. For full details go to http://www.cii.co.uk/cii/membership/benefits.aspx.

Q: What is a candidate number?

A: This is a number allocated to each individual at each examination session (except on-line).

Q: Is the use of highlighter pens permitted?

A: Some candidates find it useful to highlight certain information in the examination question paper which is relevant to the questions they are being asked. The use of highlighter pens is permitted for that purpose, but, candidates must continue to write their actual answers in either blue or black ink in the answer books provided.

Q: Can I use a calculator in the exam?

A: If you bring a calculator into the examination room, it must be a silent battery or solar-powered non-programmable calculator. The use of electronic equipment capable of being programmed to hold alphabetic or numerical data and/or formulae is prohibited. You may use a financial or scientific calculator, provided it meets these requirements.

It is important to show all the steps of your calculation in your answer. The examination is testing your ability to carry out all the appropriate steps in calculating a value. A proficient mathematician is someone who follows the correct method, i.e. carries out the appropriate steps. The majority of the marks will be allocated for demonstrating the correct method of calculation.

Q: I recently sat an examination and have lost my paperwork which includes my candidate number what do I do?

A: Call Customer Service before the release date of the results to obtain all the relevant information to ensure you are able to access them on the day they are released.

Q: Can my examination script be returned to me?

A: It is the policy of the CII through its Examiners' Committee that under no circumstances can examination answer books be returned to candidates. This decision is in line with the Data Protection Act 1998 and the policy of many professional examining bodies.

Q: Is there a quota of passes to be awarded for CII examinations?

A: A pre-defined quota of passes to be awarded does not exist. If all candidates achieve a score of at least the pass mark, then all candidates will be awarded a pass grade.

Q: How do I get my exam results? (for non on-line exams)

A: Exam results will be posted to you. Exam results are also available to view online at 8am on the date on which the results are dispatched except for on-line examinations when the result is available immediately. This candidate-only secure service will require you to identify yourself before being granted access to your results. You will therefore require your permanent identity number (PIN), date of birth and candidate number as shown on your most recent exam admission permit.

Q: Do I have to pass each section of an examination or achieve the overall pass standard?

A: Candidates must achieve the overall pass standard, rather than pass each section of an examination. However, candidates are strongly advised to study all syllabus areas in preparation for their examinations. This is because those candidates able to display knowledge and understanding across all syllabus areas invariably increase their chances of exam success.

Q: Will a formula sheet be issued for unit 510?

A: A separate formula sheet will be issued for use with unit 510 Risk and insurance - this is the ONLY unit where this will be made available. Knowledge of relevant formulae is an integral part of many courses. if additional formulae are necessary they will be provided as part of the question.

Q: What can I not take into the examination room with me?

A: Candidates may not refer to books or notes of any kind during the examinations. Mobile telephones and other means of electronic communication are not allowed in any examination. Candidates may not bring papers, calculator case or lid, calculator instruction leaflets or rough paper to the examination room. Rough paper will be provided. Paper used for rough work should be handed in to the invigilator at the end of the examination. Candidates must not remove any paper from the examination room at any time.

Q: I recently sat an examination and don’t understand the feedback codes on the result notification?

A: Please refer to the "Important notes to results" leaflet available on the CII website at www.cii.co.uk/notestoresults.

Q: How can I tell if I may be entitled to claim accreditation of prior learning from CII examinations?

A: Before an application for accreditation can be considered, you are required to submit evidence of your qualification(s) in the form of an original certificate or a photocopy which has been certified as a true copy of the original by a Fellow or Associate of the CII, a Fellow or Associate of the Personal Finance Society or a local/affiliated Institute Official or a public notary.  The person certifying the information must include their CII PIN, or job title if they are a public notary.. Please note that photocopied, faxed or scanned evidence is not acceptable.

Please do not send any payment at this time. If you are granted any prior learning you will be advised of the fee/s payable.

Q: How does the CII approach marking written examinations (subjectively tested)?

A: CII adheres to a positive marking policy to ensure that candidates are treated fairly. Full marks are given if a candidate has provided a complete answer according to the marking scheme. Full credit is also given for alternative answers that are equally valid but not given in the marking scheme. Marks are not withheld for bad spelling or untidy handwriting. If a candidate has attempted more than the required number of optional questions and has not indicated clearly which answers should be disregarded, all the answers are marked and the best marks are awarded. For questions involving numerical calculations, the bulk of the marks are awarded for the correct method being used; only a minority of the marks being awarded for the final answer. Quality assurance processes are in place to ensure that marking is accurate and consistent and that exam standards are maintained over time.

Q: How does the CII approach marking for online examinations (objectively tested)?

A: In objectively tested examinations, a standard format multiple choice question consists of a problem followed by four optional answers (labelled A, B, C and D) from which the candidate must choose the correct or best response. Each question contains only one correct response. One mark is awarded for each correct response identified. No mark is awarded if the candidate chooses an incorrect response, chooses more than one response or fails to choose any response. No marks are deducted for an incorrect response. Online marking is automated with the pass mark pre-set. Quality assurance processes with inbuilt checks are in place to ensure that marking is accurate and that exam standards are maintained over time.

Q: How do I apply for a CII national prize?

A: It is not necessary for candidates to apply for prizes. Following an annual review of the exam statistics over the previous April and October examination sessions, the winner of each prize is personally notified by the CII - this usually takes place in January each year.

Q: Can I find out how many credits I have from the website?

A:

Unfortunately, this information is not currently available to view on-line. You can request a Learning Statement, which details your credits, by contacting Customer Service on +44 (0) 20 8989 8464 or e-mail us at learningstatement@cii.co.uk

 

Q: What are the entry requirements for CII units / qualifications?

A: There are no entry requirements to take any CII units but there are entry requirements to complete some CII qualifications, please see product brochures for more details.

Q: The exam included questions on topics which aren't covered in the CII coursebook?

A: CII examinations test the published syllabus, not the contents of any particular tuition material. While the tuition material will provide the vast majority of the information required for the examination, the CII recommends that candidates read as widely as possible to ensure that the whole syllabus has been covered and consult other reference materials to supplement their studies. Apart from the reading lists attached to syllabuses, we would suggest that students make full use of the tuition options available, consult colleagues and use the internet in their studies.

Q: Can you tell me why the answer to a question in the examination may not appear in the course book?

A: CII examinations test the published syllabuses, which are available on the website, and not the contents of any particular tuition material. The questions employed in examinations are all deemed central to the syllabus and of an appropriate level for candidates. In the case of essay or case study questions, candidates are expected to apply knowledge from across different areas of the syllabus, not simply regurgitate material from the text.

Q: (For units utilising multiple choice questions) The specimen examination in the exam guide was not a true reflection of the difficulty of the exam?

A: Although the specimen examination in the guide is typical of an examination, it should be noted that it is not possible to test every single aspect of the syllabus in any one particular examination. The specimen examinations are compiled from the same question bank as the actual examinations, and are set to the same syllabus, using the same test specification. To prepare properly for the examination, candidates should make full use of the tuition options available and read as widely as possible to ensure that the whole syllabus has been covered. They should also endeavour to keep as up-to-date as possible with developments in the industry by reading the periodicals listed in the reading list, which is located on the syllabus and on the CII website at www.cii.co.uk.

Q: Can I obtain a previous multiple-choice exam?

A: There is a specimen examination within the exam guide which is produced in exactly the same way as the public examinations. The CII does not publish multiple-choice examination questions. The multiple-choice questions for each examination are randomly selected from a large question bank and questions may be re-used in future sittings.

Q: When are the Examination Guides issued? Pt - 1

A:

For Diploma and Advanced Diploma subjects, the Examination Guide is issued twice a year in line with the two sittings in April and October. The Guide on the April examination is available approximately three weeks prior to the next examination sitting in October. The Guide on the October examination is available approximately three weeks before the next examination sitting in April.

Q: When are the Examination Guides issued? Pt - 2

A: Multiple-choice examination guides comprise a complete specimen examination and answers, which also highlight the syllabus areas covered, and include useful hints on how to pass the exam. These are supplied as PDF files for you to print off as and when required for your own use. Multiple choice question examination guides consist of a specimen examination, answers and useful hints on how to prepare for the examination. Multiple choice question examination guides are updated annually to take into account syllabus and legislative changes. Candidates should be aware that the questions used in a multiple choice specimen examination will remain the same unless affected by a change in syllabus or legislation, in which case, the question will either be amended to accommodate the change, or replaced by an entirely new question.

Study Materials

Q: Do I need to enter the exams at the same time as the study material?

A: No. You can buy study materials and enter for an exam at the same time, but whether ordering online or using an application forms you may choose to purchase study materials without entering for an exam and vice versa.

Q: How often are coursebooks updated?

A: This will vary according to the content of the unit. Please view the website at http://www.cii.co.uk/updates and then select the relevant qualification.

Q: I am studying for the CII exams and would like to read something to update and expand upon what is in the coursebook, can you help me?

A: For most CII exams there is a list of recommended reading in the syllabus which you can find within the syllabus section for each qualification on the website. Most of the items listed can be borrowed or purchased via CII Knowledge Services. You can also find much other information on your subject via CII Knowledge Services. The fact files at http://www.cii.co.uk/knowledge/factfiles/ are particularly useful for updating your knowledge on a particular subject.

Q: Can I obtain a multiple-choice paper from a previous exam?

A: There is a specimen paper within the exam guide which is produced in exactly the same way as the public papers. The CII does not publish previous multiple-choice examination papers. The multiple-choice questions for each examination paper are randomly selected from a large question bank and questions may be re-used in future sittings. To publish past papers would mean disclosing our question bank.

Q: Can you tell me why the answer to a question in the examination paper may not appear in the course book?

A: CII examinations test the published syllabuses, which are available within the pages of each qualification, and not the contents of any particular tuition material. For example, it would be unfair to test the contents of the CII course book, as not all candidates choose this particular study option. The questions employed in examination papers are all deemed central to the syllabus and of an appropriate level for candidates. In the case of essay or case study questions, candidates are expected to apply knowledge from across different areas of the syllabus, not simply regurgitate material from the text.

Q: When are the Examination Guides issued?

A: For Diploma and Advanced Diploma subjects, the Examination Guide is issued twice a year in line with the two sittings in April and October. The Guide on the April examination is available approximately three weeks prior to the next examination sitting in October. The Guide on the October examination is available approximately three weeks prior to the next examination sitting in April.

Multiple choice question exam guides are updated to take into account syllabus and legislative changes. All multiple choice question exam guides are updated annually. Candidates should be aware that the questions used in a multiple choice specimen paper will remain the same unless affected by a change in syllabus or legislation, in which case, the question will either be amended to accommodate the change, or replaced by an entirely new question.

Q: How long does delivery of study material take?

A: Coursebooks sent within the UK are dispatched on a 24 hour service to company addresses and 48 hour service to private addresses and both need to be signed for upon delivery (we do not deliver to PO boxes). Revision aids (key facts booklets, exam guides, computer based training, audio CD's) sent within the UK are sent by post and take a maximum of 5 working days for delivery. If revision aids are ordered with coursebooks, then they are sent on the 24 hour service and need to be signed for upon delivery. Coursebooks and revision aids sent overseas take a maximum of 14-21 days for delivery.

Continuous Assessment

Q: What is continuous assessment?

A: This includes the provision of a coursebook designed to support study towards a thorough understanding of the exam syllabus, together with the facility to complete assignments and a compulsory exam standard assignment all of which are marked by an expert tutor. The coursebook breaks down the syllabus into concise sections, with each chapter containing clearly defined learning objectives and a series of self-test questions. It also includes a detailed exam syllabus outlining the subjects areas that may be tested in the examination and also includes updates for 12 months after enrolment.

Q: When have I got to have my assessments in by?

A: You can find the last dates that continuous assessment assignments need to be submitted by on the important deadlines page at http://www.cii.co.uk/cii/about/deadlines.aspx.

Face-To-Face Training

Q: How do I book a course?

A:

For General Insurance click http://www.cii.co.uk/generalinsurance/trainingandlearning/howtobook.aspx to find out full details.

For Financial Service click http://www.cii.co.uk/financialservices/trainingandlearning/howtobook.aspx to find out full details.

Q: What are the addresses of the training centres?

A: This information will be provided with your joining instructions which are dispatched three weeks prior to the start of the course.

Q: What time do CII training courses start and finish?

A: Whole day courses start at 9.30 and finish at around 4.45pm. ½ day morning courses start at 9.30am and end at 12.30pm (lunch is not included); ½ day afternoon courses start at 1.30pm and finish at 4.30pm. Please arrive 15 minutes before the course to allow for registration.

Q: What do I need to bring with me to a CII training course?

A: Delegates will need to bring a pen, calculator and their coursebook. If you are attending a course with an examination on the last day, you must bring with you a form of ID - for example a current passport, driving licence or a company ID which must contain both your signature and photograph.

Q: What is the dress code for CII training courses?

A: We ask that delegates wear smart casual clothing to a training course.

Q: Do I need to have studied the coursebook before I attend an intensive training courses?

A: It is recommended that you read through the coursebook at least once before you attend the course.

Q: Do I need to have studied the coursebook before attending a revision course?

A: It is essential that you have studied the coursebook before attending a revision day.

Q: What is the difference between the 510 Stats and the 510 Non Stats revision courses?

A: The 510 stats covers just the statistics section of the 510 course book; the 510 non stats covers the rest of the course book.

Q: Is accommodation included within the training course price?

A: No - the price includes all handout material, refreshments and lunch (other than half-day programmes). Coursebooks need to be purchased separately.

Q: Are lunch/tea/coffee/refreshments provided?

A: Yes except lunch is not provided on half day sessions.

Q: I need information regarding revision days, revision workshops, intensive training courses?

A: Please visit our website at http://www.cii.co.uk/generalinsurance/trainingandlearning.aspx or contact Customer Service on +44 (0) 20 8989 8464

e-LEARNING

Q: What does ed. include?

A: ed. is split into two main product areas, edLEARN and edASSESS. edLEARN provides users studying for a specific exam subject with an on-line interactive e-learning course for revision purposes. Each e-learning course contains a tutorial and revision test. You also have the option of adding an on-line copy of the coursebook ('e-learning plus').

edASSESS is a comprehensive range of training and assessment tools to keep you up to date with regulatory, legislative and market changes to demonstrate compliance with regulator's T & C rules. There are four versions of ASSESS available:

• insurance,ASSESS
• financial ASSESS
• mortgage ASSESS
• broker ASSESS

The main components of the ASSESS products are interactive tutorials, key facts (plus case studies for broker ASSESS), and the knowledge assessment system.

Q: What is the difference between e-learning and e-learning plus?

A: The e-learning plus option includes an on-line copy of the coursebook in a PDF format.

Q: How do I enrol on ed.?

A: The enrolment procedure for ed.LEARN is on-line and can only be completed within the site. You will be required to register at http://www.ed.cii.co.uk/register/individual.asp  (if you have not already done so previously) and purchase your courses through the catalogue paying by credit/debit card on-line through WorldPay.

The enrolment lasts for a twelve month period. Corporate packages for ed.LEARN are available please call our corporate team on 020 8530 0815.

Q: What is the cost?

A: The costs vary by course on ed.LEARN and by product on ASSESS. For the current ed.LEARN prices please refer to the course catalogue: http://www.ed.cii.co.uk/catalogue.

Q: How can I purchase ed. for my company?

A: Please call our corporate team on 020 8530 0815, unless for brokerASSESS where all enquiries should be forwarded to BIBA (Kirsty Gordon - 020-7397-0224, gordonk@BIBA.org.uk).

Q: I've forgotten my password, what do I do?

A: There is a facility on the site for you to have your password details sent to you This is on the site home page and you will be required to enter either your username or e-mail address. If you do not have these or are still experiencing problems you should go to the contact.ed link from the site home page http://www.ed.cii.co.uk/global.forgotPassword.asp.

Q: Does e-learning replace the coursebook?

A: No. The coursebook is still the main source of learning which provides the vast majority of the information required for the examinations so should be the minimum that you use for studying for examinations. The e-learning courses are at present classed as an additional study aid, in the same respect as a CD rom or to a lesser extent key fact cards. They cover the key points of the syllabus and present them in an interactive, motivational environment.

Q: What is the difference between ed.LEARN and a CD rom?

A:

E-learning CD roms contain the same interactive tutorials that can be found on ed.LEARN, the only difference being that this is delivered on a CD.

Obviously the CD delivery has limitations: progress is not tracked and recorded, it does not include access to the online L&D log or any of the other ed. features.

Also the features of the revision assessment will vary. The online, ed., feedback given on completion is more substantial and detailed. .

Q: How long will an ed.LEARN enrolment last for?

A: It will be valid for 1 year from the date of enrolment.

---