Customer Service
Our customer commitment
The CII is committed to delivering a first-class service to all its customers; individuals and corporate entities, members and non-members alike. Our aim is to provide open and fair opportunities for learning, maintaining competence and raising professional standards within the insurance, savings and financial services industry.
The CII is committed to using best practices and implementing policies and procedures to ensure that customers are dealt with on a consistent and fair basis. This is reflected in the guidance notes provided within all our products and services.
View the CII Customer Service Statement
Providing feedback
We welcome feedback, positive or otherwise, on all aspects of our service, so please don’t hesitate to let us know what you think. You’ll be providing vital information to help us improve our procedures and processes.
Feedback can be submitted by using the form below (all fields marked * must be completed).
Please note: Should your feedback constitute an expression of dissatisfaction,
thus a complaint, we will ensure this is dealt with under CII Complaints Policy.
Making a complaint
As part of our commitment to maintaining high levels of customer service, the CII has established
a policy to ensure complaints are dealt with swiftly and completely.
So if you are unhappy with any aspect of our service, we welcome your comments. This will help
us put things right for you and improve our service in general.
We take every complaint and comment seriously and are committed to addressing any issues that
lead to complaints.
View the CII Complaints Policy
