Customer Service Statement

Download the Customer Service Statement

The CII strives to provide its services efficiently and to as high a standard as possible. Our Customer Feedback Service ensures that any points you raise are dealt with fairly and quickly, and that your rights as a customer are upheld.

We encourage feedback from our customers on any points relating to our services and the way we provide them. This identifies issues and allows problems to be addressed. Positive comments are also valuable because they help reinforce the good work of our staff.

Unfortunately, we sometimes make mistakes but, when this happens, we say sorry and swiftly put things right where we can.

Our main objective is to get things right first time by learning from the feedback we receive and by responding in a positive and timely manner.

If you would like to send us your feedback please do so at customer.serv@cii.co.uk

Request a Learning Statement

If you have previously passed a CII exam or obtained exemptions you will automatically have had the appropriate credits added to your ‘Learning Account’ with the CII. You can obtain a printed copy of this for your reference, from CII Customer Service.

To request your Learning Statement, please email learningstatement@cii.co.uk stating your full name & CII PIN number.

This will follow by post in 7-10 days (UK) or up to 21 days (international) of receipt of your request. We are unable to send Learning Statements by e-mail or fax.