Case study: Consultancy support

Action: creation of technical competency matrices to allow the development of a comprehensive competency framework and to demonstrate competency assessment.

The process: assessment of organisation information such as performance management system and job profiles. ACS consultants interviewed a broad selection of staff at a specific business location.

The outcome: development of a bespoke technical competency framework which forms the foundation stone for technical competence assessment and a career development programme.

The result: technical competency matrices which can be used as part of the performance management system. The technical competency matrices facilitated the introduction of an online assessment programme.

Business benefits:

• Supports a consistent approach to identifying technical competency standards
• User-friendly technical competence standards which underpin the performance management programme
• External validation of competence, assessment processes and benchmarking.

“We realised that we would improve our organisation if we worked with an external agency who knows our industry inside out. ACS (formerly TAS) gave us an important perspective that helped us to create a system that is efficient and effective across the whole business.”

Lynda Wood Senior VP, Human Resources, AIG Europe (UK) Limited