The Declaration results from the work undertaken over many
months by the Insurance Profession Task Force. The Task Force
members comprise senior individuals from firms representing the
broad range of participants across the profession.
The Task Force has been working to six specific objectives:
- To develop and oversee implementation of an agreed common
framework for professional standards for general insurance
operating in the public interest to enhance public confidence in
- To identify an agenda of initiatives to support a common
framework for professional standards and qualifications but also
standards of behaviour consistent with other professions.
- To ensure there is senior buy-in from the GI sector to support,
endorse and promote these professional standards.
- To ensure proposals work with the grain of the market, creating
a consensus that can influence the perception of the insurance
sector with opinion formers as well as the public at large.
- To develop proposals consistent with the CII's Charter to
secure the public confidence in insurance professionals.
- To ensure the programme of activity is realistic in terms of
timeframe, relevance, cost, implementation and industry
During the course of its work, the Task Force has consulted with
firms of all sizes, from brokers to insurers, from provincial firms
to London market specialists, from UK household names to the
largest international businesses. It also reviewed a wealth of
research material into perceptions of the insurance sector and
expected trends. Finally it organised a series of focus groups
involving customers (retail and small business) and people starting
out in their insurance careers.
The Task Force Members
Chris Hanks(Chair) President, Chartered
Insurance Institute and General Manager, Allianz
Chris joined Allianz in 1999 when Cornhill acquired AGF. Career
highlights include senior roles in underwriting, sales and branch
operations, reinsurance and marketing. He is chairman of the Risk,
Insight, Strategy and Control (RISC) Authority, and chairman of
Amanda Blanc Chartered Insurance
Chief Executive Officer - AXA Commercial
Amanda was appointed in February 2011 as the Chief Executive
Officer for AXA's commercial business which includes the broking
arm, Bluefin. Prior to this Amanda was Deputy Group CEO of The
Towergate Partnership. Before joining Towergate she worked for
Groupama Insurances. In 2008 Amanda was voted the overall winner of
Women in the City award.
Benedict BurkeChief Executive UK &
Benedict joined Crawford as Managing Director, General Insurance
in 2003. Career highlights include serving as Chief Operating
Officer of GAB Robins UK, and being appointed in 2008 to Crawford's
Global Operational Leadership Group.
Eric GalbraithChief Executive, British
Insurance Brokers' Association
Eric joined BIBA as Chief Executive in 2003. Career highlights
include holding senior positions within the industry for Bowring,
Marsh, Royal Bank and Aviva's broking arm, Hill House Hammond.
Mark HynesChartered Insurer, Product and
Governance Director, Aviva Insurance
Mark has been with Aviva for 29 years, mostly in Commercial
Underwriting roles, interspersed with spells in Strategy/Planning,
Performance Development, Pricing and Marketing. His current role
includes responsibility for Aviva's Commercial and Personal lines
product development, increasing Underwriting Core Skills (including
leading the Aviva Underwriting Academy) and GI governance.
Julian JamesChief Executive Officer,
Julian was appointed Chief Executive Officer of Lockton
Companies International Ltd in 2008, having joined Lockton
International in May 2007. Previously he worked for Lloyd's as
Director, Worldwide Markets and was responsible for all Lloyd's
commercial activities outside the UK.
Steve LewisChief Executive Officer, Zurich
Financial Services Group
Steve is the CEO of Zurich's UK General Insurance business,
having joined Zurich Financial Services Group when it was Eagle
Star in December 1989. He has held several finance and operational
roles in the UK and overseas. He has most recently has been Head of
Group Operations, Planning and Performance Management for the
Zurich Group, based in Switzerland.
Neil LightbownUK Underwriting &
Strategic Claims Director, RSA
Neil joined RSA in April 2009 from Zurich Financial Services,
where he held the role of Chief Underwriting Officer International
Businesses. In his seven years at Zurich he had previously been
Chief Underwriting Officer of the UK Operation of the Global
John J Nicholson FCIIRisk and Governance
Director, Marsh Ltd
John is the Marsh Ltd Board Director for Risk and Governance. As
well as chairing the Marsh Ltd Quality Council and Financial Crime
Steering Group, he is a member of its Risk and Audit Committees,
and a Director of MMC UK Pension Trustee Ltd. John is a Fellow of
The Chartered Insurance Institute
Sandy ScottChief Executive, Chartered
Sandy joined the CII as Director General in 2000. Career
highlights include Deputy Managing Director of PPP healthcare, and
UK Managing Director of Ingram Micro. He is a past chairman of the
European Financial Planning Association, and an Honorary Secretary
of the Insurance Charities.
Barry SmithChief Executive Officer,
Barry joined Fortis UK as Chief Executive in 2003 and is a
member of Ageas Global Management Committee. He was formerly
Managing Director of AA Insurance and a Director at AXA Insurance
plc. He is also Chair of the Association of British Insurers' Motor
Tucker Past President, Chartered Institute of Loss Adjusters
Angus joined Grant Thornton as a Director in 2005. He is
currently responsible for the Insurance Claims Solutions service
line within the Forensic and Investigations department. Career
highlights include co-authoring a book on war and terrorism risks,
and with the CILA Executive Director re-writing the CILA Royal
Charter, Bye-Laws and Code of Conduct.
Daniel Wilkinson Chief Executive Officer,
Willis UK & Ireland
Daniel was named Chief Executive
Officer, Willis United Kingdom & Ireland (WUKI) in 2011.
Prior to being named CEO, Daniel had served Willis in a number of
capacities over his 16 years. After beginning his career at a
Lloyd's Marine syndicate, Daniel spent seven years broking for
Miller Insurance and Fenchurch before joining Willis in 1995. He is
a member of the Willis Group's Executive Committee, the senior
management team setting and executing Willis' global strategy.
Woolgrove Managing Director, RBS-I, Personal Lines Insurance
Tom joined RBS Insurance in April 2010 as Managing Director,
Personal Lines insurance. Previously, he held various MD roles with
HBOS and Lloyds Banking Group, including UK Private Banking,
General Insurance and Motor Finance. He holds a Masters Degree in
Engineering and Management, and a MBA from the University of
Chicago Booth School of Business.