Here we answer the most frequently asked questions on CII ebook
study texts. This section also details non-EU prices which exclude
VAT (question 16).
Q1. What is an ebook?
An ebook is an electronic version of the printed study text that
can be read on a portable electronic device or desktop/laptop
Q2. What devices are ebooks compatible
ebooks are compatible with the majority of portable electronic
devices, e.g. tablets, ereaders and smart phones. Common examples
include Android, Kindle and iPad/iPhone. ebooks can also be viewed
on desktop and laptop computers using EPUB reader software or a
Q3. Is the content on an ebook any
different to a printed book?
The content of the ebook is an electronic copy of the printed
study text. The EPUB version will fit the content to the device
size, so pages will vary although the content itself will be the
Q4. Why choose an ebook rather than a printed study
ebooks have a number of useful features, including:
- Annotation tools - particularly useful when
studying, these include the ability to add notes and comments to
pages and highlight key points
- Easy navigation - interactive contents page
and search function help you pinpoint the content you're after
- Quick web link access - related articles and
resources can be accessed on the same device
- In-built dictionary - quick definitions are
available for unfamiliar words
- Read-aloud - available on the majority of
devices allowing you to listen and learn
- Accessibility tools - as well as read-aloud,
the ability to tailor the way you view text onscreen, for example
increasing text size and changing the background colour, can be
useful if you have a visual impairment
Note, functionality can vary between devices/ereader
Other benefits include:
- Increased portability - you can study on the
move and when using a printed study text isn't practical.
- Reduced paper use - opting for a paperless
enrolment helps reduce your impact on the environment.
- No postage fee - ebooks are delivered
electronically through RevisionMate so you don't pay postage.
- Fast delivery - same-day delivery if ordered
before 4pm (Monday to Friday). Orders after 4pm delivered by the
end of the next working day.
Q5. How do I purchase a CII study
Like all other CII study options, there are three ways to
- online in our qualifications
- by post or fax using the relevant CII application form; or
- by calling CII Customer Service on 020 8989 8464.
In each case you'll need to state your wish to receive an ebook
rather than a printed study text. Remember:
check availability before attempting to enrol.
Q6. Why can't I buy a CII ebook through
Amazon, iTunes, the Kindle store, etc.?
You can only buy CII ebooks through the CII because you have an
enrolment attached to your study text, with associated updates (for
12 months or for the life of your edition depending on the unit
chosen). If you were to buy a CII ebook through another supplier,
we would not receive details of your purchase and therefore would
not be able to send you the associated updates or alerts on key
Q7. How do I access my ebook once
We will confirm to you by email once your enrolment has been
processed. You can then access the full range of file formats
available, on RevisionMate, to download the appropriate one.
Q8. What happens if my firewall is
preventing the download from taking place?
It may be that your machine is preventing the download from
completing - sometimes this is caused by the firewall on your
computer. If the computer belongs to your employer, try asking your
IT team to create an exception within the firewall.
Q9. Can I download more than one
of the formats available?
Yes - but only if you are downloading the files for your own use
because you have more than one device you want to be able to use to
view your ebook. Downloading another copy or format for someone
else to use on their device is not allowed and would be a breach of
Q10. Can I copy or forward an ebook to
No, as stated in our terms and conditions, CII study material is
copyrighted and is for your own use only - any form of copying of
materials is prohibited.
Q11. Can I switch study text formats
when purchasing the 'study text renewal' option?
Yes. If, at the end of your enrolment period, you want to extend
the life of your study text, you can choose which study text format
you want to receive - ebook or printed copy - for your new
Q12. Is RevisionMate access available
with ebook enrolments?
Yes, if RevisionMate is offered along with the study text for your
chosen unit you'll be able to access online RevisionMate
Q13. What's the difference
between an ebook and the electronic study text available through
ebooks offer a number of useful features which aren't available
with a RevisionMate emag. This includes the ability to add notes
and comments to pages and highlight key points. You can also change
preferences such as fonts, the size of text and page themes. See
the answer to question 3 for more on ebook features.
Importantly, once downloaded, ebooks can be viewed without the
need for an internet connection. The RevisionMate emag can only be
viewed online through RevisionMate.
Q14. How are ebook study texts
updates made available?
As with printed study texts, updates are produced in PDF format,
available by visiting the qualifications
section and selecting the relevant qualification, then
Where content changes are significant enough to warrant delivery
of a complete new book, you will receive an email inviting you to
download a new file from RevisionMate.
If you download a complete new ebook, any notes or annotations you
have attached to the original edition will not automatically appear
on the new edition.
Q15. Can I get a refund for an
Sales on ebooks are final and cannot be exchanged/refunded once
they have been downloaded by you. If however, you find that an
ebook is faulty, please contact our Customer Service team and we
will look to resolve the issue or refund if this is not
Q16. How are ebooks priced and
why does the price state 'inc. VAT'?
ebooks attract VAT (currently at a rate of 20%) in the EU, while
printed study material does not attract VAT.
The price of an ebook (including VAT) is the same as its
equivalent printed study text.
Candidates outside the EU (and EU companies who provide EU VAT
registration numbers) will not be charged VAT when purchasing an
Where an ebook is sold as a package along with another item, such
as exam entry (e.g. in the case of units (LM1) London market
insurance essentials and (LM2) London market insurance principles
and practices); membership (e.g. in the case of the Foundation
Insurance Test); or coursework assessment (e.g. in the case of
(J09) Paraplanning or the coursework options for (930) Advanced
insurance broking and (990) Insurance corporate management), VAT is
not attracted. For these packages, customers in and outside the EU
will be charged the same price.