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Chartered Insurance Institute
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Ethical culture: a practical guide for small firms

Every firm has a culture. It doesn't matter if you employ 10 or 10,000 people: culture influences how your firm goes about its business. It also helps shape how your firm develops and how it succeeds. Ethical culture: a practical guide for small firms offers guidance on how to shape culture within your firm.

This paper will guide you through one particular aspect of culture at work, because it is one that is going to become much more prominent over the next few years.

The focus is on your firm's ethical culture; in other words, that part of its culture to do with how people behave at work. This guide will help you to understand how you can steer your firm's ethical culture in a more productive and trustworthy direction.

This is the second in a series of guidance documents prepared by the Chartered Insurance Institute.

The CII is grateful to Duncan Minty ACII for developing this paper.

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