An interview with Caroline Wayman, Chief Ombudsman »
In this 20 minute video interview, Caroline Wayman, chief
executive & chief ombudsman at the Financial Ombudsman Service
talks to Ant Gould, CII director of faculties about the ombudsman's
approach to general insurance.
Public Interest Awards 2015 shortlist published »
The Chartered Insurance Institute has announced the
shortlist for the second annual CII Public Interest Awards, and
would like to congratulate all of the finalists following a
rigorous judging process. The awards will be
presented at a prestigious ceremony on 12 February 2015 at the East
Wintergarden in London's Canary Wharf.
Ethical culture: changing the story – reasons to believe »
As part of its continuing series of ethical guidance, the CII
has produced a further guidance paper called - 'Changing the story
- Reasons to Believe'. As the financial services sector looks at
ethical issues and challenges to existing compensation models and
the need for leadership and the challenges to measure success for
all stakeholders, this paper, authored by Judith Cork, looks at
models for strategic culture change. It presents a model for
looking at cultural change, the cultural web and argues that three
key elements of the model, the routines and rituals, symbols and
stories are probably what makes stakeholders live and believe the
visions and values of an organisation.
CII Skills Survey 2014 »
The Chartered Insurance Institute has published its annual
general insurance skills survey. The 2014 edition marks the
eighth running of the survey which provides the most complete
annual set of data on skill levels within the UK insurance
CII report: Bridging the gap. Student attitudes towards careers and insurance »
The CII has produced a report into student attitudes towards
their future career prospects and their view of the insurance
CII Public Affairs Update Autumn 2014 edition »
The CII's Public Affairs Updates contain news from Westminster
and Whitehall, Europe and the regulator. This edition covers news
from the political party conference season, the Taxation of
Pensions Bill and the latest on general insurance.
Guaranteed guidance for retirement »
A report summarising a comprehensive research study to gauge
consumer views towards the Government's guaranteed guidance (GG)
proposals for retirement.
FCA consultation: retirement reforms and guaranteed guidance »
The CII group's response to the FCA's consultation on
retirement reforms and the guaranteed guidance (GG).
HM Treasury consultation: EU Mortgage Credit Directive »
Following the passing of the EU Mortgage Credit Directive in
February, the UK Government is now in the process of
implementing this into UK mortgage regulation, and HM Treasury has
just published a consultation paper to do this.
CII-NMG guaranteed guidance project »
Provides a full technical appendix with all findings for the
CII's Guaranteed Guidance research project in association with Nick
Hurman and NMG Consulting. The main report is also available.