Conflicts of interest »
A common area for customer complaint arises from situations
where the client does not believe that the person who they thought
was looking after their interests has acted properly. This is
particularly difficult where the client alleges that the agent has
put their own personal interests to the fore ...
The FSA, you and approved persons »
The Financial Services and Markets Act 2000 broadened the scope
of regulatory requirements by introducing the approved persons
regime. Any indivdual who undertakes a 'controlled function' within
an authorised firm must be approved by the FSA on an individual
Treating customers fairly »
When we are customers, be it when we buy goods or when we use
services, we always think that the suppliers should do everything
in their power to ensure that we 'enjoy' the experience and believe
that we have received a fair deal.
On the move »
As the Society moves towards the end of the second quarter of
2005, operations manager, Donna Bathgate, takes a look at the
achievements to date ...
Housing market heading for soft landing »
This year's General Election result is unlikely to have any
long-term impact on the current state of the housing market,
according to the Council of Mortgage Lenders (CML). The Labour
victory also means that the Government's previously announced
housing policies in progress can be expected to continue.
Intermediary regulation: the facts »
The Chartered Insurance Institute and the Society of Mortgage
Professionals have joined together to publish a new fact file on
the regulation of insurance, investment and mortgage
Treating the customer fairly »
Treating the customer fairly is a high profile topic that you
simply cannot afford to ignore, reports Richard Fox.
Media eye »
So you think you know about mortgage advice...? Test your
knowledge against these five questions and see if you know as much
about mortgage advice as you think!
Focus on IT »
Do you get lost when visiting clients in their homes or offices?
David Thopson, Sales Director of Trigold considers the options for
Don't get caught out over lifetime mortgage advice »
As far as lifetime mortgages and equity release is concerned, a
weighty argument can be made to say that the FSA has not created a
sufficiently onerous regime, writes Richard Fox ...
The generation gap: talent in the mortgage industry »
Most industries are engaged in a war - the war for talent. At a
recent meeting the Head of an FE College commented that they had a
problem meeting the needs of employers, given the fact that the
pool of high-quality school-leavers and graduates is limited
Members of the Society's Advisory Board give their views. We
start with Nick Baxter, Director - Mortgage Promotions and Partner
- Baxters Business Consultants…
Living by the code »
Ethics have always been of central importance to the financial
services arena of which the mortgage sector is a key component.
However, the rise of the consumer lobby and the occurrence of a
number of well documented scandals in recent years have thrust the
issue blinking into the spotlight.
Advisers warned against equity release grandfathering »
Society of Mortgage Professionals' chief executive Richard Fox,
has issued a warning to all advisers that they need to gain a
suitable lifetime mortgages and equity release qualification.