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Chartered Insurance Institute
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Borrow a book

Who can borrow?

Any member of the Chartered Insurance Institute (CII) or The Personal Finance Society (PFS) can borrow non-reference books from the library. Items are issued on loan on the understanding that they are for the use of the registered borrower and will not be lent to others. 

Postal loans are available throughout Europe to members who are unable to collect books in person. 

What can be borrowed?

The majority of our print books may be borrowed. Ten books at a time can be taken out per member. If a library item cannot be borrowed there will be a note stating the item is 'Reference Only'. 

For how long?

The initial loan period is four weeks. This may be extended twice, for a maximum loan of 12 consecutive weeks. 

Items on loan must be returned, or the loan renewed, on or before the due date. 

Whilst a reminder email service is in place, it remains the responsibility of members to monitor the due date of their items to ensure their timely renewal and return.

Provided the item has not been reserved by another reader, a loan may be renewed two times.  Books can be renewed online upon receiving the reminder email, by telephone, emailing, or in person at the library.

How can I borrow? 

Once you have identified a book that you would like to borrow, please contact Knowledge Services on 0207 417 4406 or email us

If a book is available, we will hold it for you for seven calendar days. If you would like us to hold it longer, of if you no longer require the book, please let us know. 

If a book that you have requested is not available, we will place a reservation on it so that it is returned when the loan expires. We will contact you when the book becomes available.

Books can be collected in person from the library anytime during our opening hours, Monday to Friday, 9am to 5pm. If you are unable to get to the library during these hours, it may be possible to arrange to collect books outside of library opening hours; please email to enquire. Members located in Europe who are unable to access the collection in person may request a postal loan. Please see details of our postal loan service below. 

Requesting a postal loan

Postal loans of non-reference books are available to members located throughout Europe who are unable to access the collection in person. To request a postal loan email or call +44 (0)2035744406. If you are requesting more than one book, it is best to email your request to us. Please include the reason for your request, your CII / PFS PIN, and the address to which the book should be delivered in your message.

Most postal loans will be sent by 2nd class post; please allow adequate time for delivery. We reserve the right to refuse requests and/or to charge for postage. We will advise members in advance if postage fees will apply. Borrowers are responsible for all return postage fees, including insurance cover for books priced over £100.

Returning books by post

Please return books to: 

Knowledge Services
Chartered Insurance Institute
20 Aldermanbury
London EC2V 7HY

When posting books, remember to package them securely, in a water-tight, padded envelope or box. We recommend returning all books by recorded delivery and to retain proof of postage in case books are lost in the post. 

Are there any charges? 

There is no charge for in-person collection of items from the library. 

We will advise if there will be a charge for posting books to you. All return postage fees need to be covered by you. The table below offers a rough guide to postage fees:

Royal Mail second class signed for Parcelforce Worldwide express 48
small size parcel up to 2kg £3.95 up to 2kg £13.99
medium size parcel up to 2kg   £6.05 up to 5kg £15.98
medium size parcel up to 5 kg £14.75 up to 10 kg  £18.40

Prices as of January 2018

Are there fines for late returns? 

We do not issue fines for overdue books. However failing to renew or return a book by the due date might result in the suspension of the lending service. 


You are responsible for items on loan to you until they are returned to the library. In the event of loss you will be invoiced for the current price of the item (or the current price of a comparable item if out of print). However, you will not be held liable for any loss in the return post provided that the parcel has been properly wrapped and you have a "proof of postage" certificate (available for free from UK post offices).



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