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Chartered Insurance Institute
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Claims

London market claims service »
In this Insurance Institute of London (IIL) lecture Patrick Harrington and Richard Harding talked about the outlook for London Market claims in the context of the development of the global insurance markets capabilities and whether it remains a reason to select London for claims service.
CII New Generation Group 2017 launched »
Over forty future insurance leaders are beginning their training as part of the Chartered Insurance Institute's (CII) flagship talent programme: the New Generation Group. The 2017 class come from across the profession and the UK, with representatives from the likes of Aviva, Allianz, Markerstudy, Marsh, the Motor Insurers Bureau (MIB) and Zurich, among others. 
Claims: the dawning of a new era? »
Insurers and claims management companies will soon be regulated on equal conduct terms. This should trigger changes in how each engages with the other. The FCA's focus on claims and compensation could result in a re-examination of claims practices by insurers. If significant improvements can be made, might this make CMCs largely redundant?
Insurance requirements in construction contracts »
This factfile was last updated by the author in August 2016. Construction is a complex business. The risks are numerous and varied. Risk may be due to the human factor (for example, workmanship, design failure or the construction process itself), the environment and the close proximity of different firms' employees on site. Risks may result in direct loss or damage including various legal liabilities from design stage through to handover and various consequential loss exposures and consequential loss.
Business interruption insurance »
This fact file was last updated by Diane Jenkins in May 2016. 
Legal developments in claims August 2016 »
The latest update on legal developments impacting claims provided by the Forum of Insurance Lawyers.
Claims as a career? It’s not just about car accidents »
It doesn't matter when you start your career - at 16 or 46 - there is an opportunity for you to progress and carve out a career in insurance
Insurance Act Hub »
The Insurance Act takes effect from August 2016. This micro site provides members with access to some key information and materials from a variety of sources.
Legal developments in claims July 2016 »
The latest update on legal developments impacting claims provided by the Forum of Insurance Lawyers.
Who wants to work in claims anyway? »
Do you know anyone who set out to have a career in claims? No, me neither! But there are thousands of us who have dedicated a career to dealing with others' misfortune. Many stay in the claims world for life, so there must be something about it?
Legal developments in claims June 2016 »
The latest update on legal developments impacting insurance provided by the Forum of Insurance Lawyers (Foil).
CII Briefing: Enterprise Act – Implications for Insurance »
A briefing summarising key features of the Enterprise Act 2016.
Creditor insurance in the UK »
The text available here is an extract of the report "Creditor insurance in the UK, key trends and opportunities to 2018. ©Timetric. May 2015". 
Global insurance industry survey »
The text available here is an extract of Timetric's Insight report 'Global Insurance Industry Survey. May 2016'. 
Marketers key in building customer trust »
The CII's most recent paper in its Ethical Guidance series aimed at insurance marketers

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