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Chartered Insurance Institute
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Claims

Claims concentration at conference »
Claims is to be a central theme for the forthcoming UK Insurance & Financial Services Conference presented by the CII in association with CILA ...
Accidents at work - who pays the NHS bill? »
The debate about who meets the cost of medical treatment arising from an accident at work has opened up a wider discussion on the UK's compensation culture ...
Faculty of Claims newsletter 2005 summer isuue »
Planning is nearly complete for an overhaul of the CII's Continuing Professional Development (CPD) scheme to make it more practical and valuable for Faculty members ...
Lloyd’s puts claims first »
Claims are moving to the top of the agenda at Lloyd's where there is widespread recognition in the part that good claims management can play in ensuring a profitable marketplace.
Do accidents happen or is someone always to blame? »
The need in modern society to find somewhere to place "blame" is understandable. Clare Hirst writes ...
Lessons for the future »
The first year of the Faculty draws to a close and the objectives we set ourselves have been met. It is worth looking back at those three core aims ...
Seizing the supply chain opportunity »
Leading-edge supply chain management is a prerequisite for entering the new world of claims.
Industry relaxed about FSA regulation - so far »
The industry is taking the "new era" of Financial Services Authority (FSA) regulation in its stride - with claims practitioners characterising the FSA's focus on fairness to customers as merely underlining existing practice. The ABI is similarly positive ...
esure puts claims in pole position »
esure's "claims academy" has become the first claims-specific training programme to win accreditation from the CII. Jane Barker, esure's head of HR, explains how it happened - and what the benefits will be.
So you think you know about claims? »
Question sheet from the Claims Newsletter from Spring 2005.
Industry relaxed about FSA regulation - so far »
The industry is taking the 'new era' of Financial Services Authority (FSA) regulation in its stride - with claims practitioners characterising the FSA's focus on fairness to customers as merely underlining existing practice ...
Lessons for the future »
It has been another busy winter in claims, both here in the UK and around the globe. So what have we learnt?
The role of the forensic accountant in insurance »
Insurers often call in forensic accountants to help them deal with complex issues - and may well need their services even more frequently in the future.
Rising to the occasion- despite the IMD »
The UK's loss adjusters still lead the world. But regulation is hardly helping us, writes CILA President Andy King.
Firm but fair »
Industry round table backs the FSA guidelines on treating customers fairly - and focuses on reskilling the industry for the future.

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