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Chartered Insurance Institute
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Claims watch »
The cost of crime against businesses is rising dramatically, according to the latest findings from the quarterly Axa Business Crime Index. It also finds that Bradford is the UK business crime capital, with almost 28% of all business claims settled in the city being crime-related.
Leeds: the UK's burglary capital »
HOME Office statistics show that central Leeds is now the UK's burglary capital, with homeowners in some parts of the city having as much as 35 times more chance of having their property broken into than in parts of rural Wales.
Introducing the Faculty of Claims »
The Chartered Insurance Institute (CII) and the Chartered Institute of Loss Adjusters (CILA) have formed a joint faculty to support the needs of people like you and the organisations you work for ...
High volume + low value = high impact »
It's the morning after the stormy November night before. A customer of ACME insurance finds he's lost a square yard of tiling from his roof..
Appeasement not war »
The aim of mediation is to allow parties to come together and negotiate settlements with a trained mediator, who encourages each party in turn towards the middle ground and hopefully a satisfactory settlement.
Claims newsletter 2004 summer issue »
The Chartered Insurance Institute (CII) and the Chartered Institute of Loss Adjusters (CILA) have joined forces to set up a Faculty of Claims to promote professionalism, competence and qualifications at all levels in the claims community ...
The Faculty of Claims: leading the market in claims handling »
The Chartered Insurance Institute (CII) and the Chartered Institute of Loss Adjusters (CILA) have launched a joint faculty to support the needs of individual members and the organisations they work for. Fiona Andrews, CII manager of the Faculty of Claims, unveils the plan.
Putting claims in the forefront at R&SA »
Royal & SunAlliance is reshaping its entire UK claims operation to meet customer needs better at lower cost. We spoke to the man leading that transformation - R&SA's UK claims director, Rod Kitchen.
Using CCTV to prevent loss »
Closed-circuit television (CCTV) has a well-established capability to deter and detect crime in both public and private sector applications for well over two decades. Its key benefit lies in the ability to observe and record images from multiple locations simultaneously without incurring high revenue costs.
The management revolution »
New thinking will change how insurance managers handle their business, reports John Jackson



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